Note: The job is a remote job and is open to candidates in USA. WorldStrides is a global provider of educational travel and experiential learning programs. The company is seeking an HEI Apply Platform Administrator to support the implementation, configuration, and ongoing administration of the HEI Apply SaaS platform for its Higher Education Individual business. The role will configure workflows, forms, communications, reporting, applicant journeys, integrations, and user support processes in collaboration with business and technical teams.
Responsibilities
- Support day-to-day administration, configuration, and maintenance of the HEI Apply platform
- Configure and maintain applicant workflows, status transitions, routing rules, and operational process stages
- Support setup and maintenance of forms, conditional logic, automated notifications, email templates, and portal content
- Assist with workflow configuration supporting admissions, enrollment, approvals, payments, document collection, and student lifecycle activities
- Work directly with business users to understand operational needs and translate them into scalable platform configurations and workflows
- Support user role management, permissions, and workflow-based assignments
- Participate in onboarding sessions, workflow configuration workshops, testing activities, and operational reviews
- Coordinate with HEI Apply onboarding and support teams during implementation, testing, and post-go-live activities
- Assist with integration validation, data mapping reviews, testing coordination, and issue resolution
- Support reporting setup, operational dashboards, and data validation activities
- Create and maintain user documentation, training materials, and process guides
- Participate in continuous improvement initiatives to streamline workflows and improve user experience
Skills
- * Bachelor's degree or equivalent experience
- * 2+ years of experience supporting SaaS, CRM, workflow, or administrative platforms
- * Strong communication and interpersonal skills
- * Strong organizational and problem-solving skills
- * Ability to collaborate effectively with business and technical teams
- * Self-starter with the ability to manage multiple priorities in a fast-paced environment
- * Comfortable learning new systems and technologies quickly
- * Experience with CRM, workflow, SaaS, or administrative platforms such as Salesforce, HubSpot, HEI Apply, or similar systems
- * Exposure to higher education operations, admissions, enrollment, study abroad, or student information system processes
- * Familiarity with workflow/process mapping, automation concepts, and user journey configuration
- * Experience with reporting, spreadsheets, dashboards, or data analysis
- * Basic understanding of integrations, APIs, or system configuration concepts
- * Exposure to integration and automation platforms such as Zapier, MuleSoft, Power Automate, or similar tools is a plus
- * Preference will be given to candidates with experience supporting Higher Education operations, student application/admissions systems, study abroad programs, or similar platforms aligned with WorldStrides Higher Education's individual business processes
- * Strong customer-service mindset
- * Process-oriented thinker
- * Adaptable and eager to learn
- * Strong attention to detail
- * Comfortable working directly with business users
- * Strong ownership mentality with the ability to operate independently
- * Comfortable operating between business operations and technology teams
Benefits
- Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
- Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
- Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
- Opportunities for paid and discounted travel
- Flexible work schedule providing on-site, remote, and hybrid office opportunities
- Encouraged participation in a wide variety of Employee Resource Groups
- Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
- Paid parental, caregiver, and disability leave
- Team Member Discount Program
- Engaging, collaborative, and fun work environment
Company Overview