Note: The job is a remote job and is open to candidates in USA. Hamsa is building an AI-enabled operating system for global finance through its Unified Ledger. The company is seeking an Application Engineer, internally called an IT Operations Engineer, to establish and operate internal technology monitoring, logging, access, support, and incident management workflows. The role will manage AWS-based monitoring practices, support application users, and collaborate with Engineering, DevOps, security, and compliance teams.
Responsibilities
- Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana
- Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments
- Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps
- Perform active monitoring and alert triage until the function is staffed further; create run books and SOPs for incident management
- Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates
- Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements
Skills
- 3–5 years of experience in Application Support or Systems Support roles, preferably in early-stage or high-growth environments
- Hands-on experience with AWS monitoring, logging, and IAM administration
- Familiarity with system monitoring tools and workflows; experience standing up and maintaining alerting systems
- Solid understanding of incident management and user access provisioning
- Strong customer service mindset with excellent written and verbal communication skills
- Experience providing Level 2 support directly to SaaS clients
- Demonstrated ability to work independently, make decisions, and build repeatable processes with little direction
- Experience working under compliance frameworks (SOC 2, ISO 27001) in cloud environments
- Familiarity with compliance-friendly IT practices, endpoint management, and incident/change management tools (e.g., ServiceNow) a plus
- Ability to work according to West Coast working hours is a plus
- AWS Certified Cloud Practitioner (Foundation) is a plus
- Ability to work according to West Coast working hours is a plus
- AWS Certified Cloud Practitioner (Foundation) is a plus
Company Overview
Company H1B Sponsorship