Note: The job is a remote job and is open to candidates in USA. The employer is a leading healthcare and patient services organization seeking an experienced Healthcare Project Manager to join its Project Management Office. The role leads functional CRM implementation projects from planning through go-live, coordinating stakeholders, requirements, testing, business readiness, training, and cross-functional delivery.
Responsibilities
- Lead CRM implementation and other assigned projects from initiation and planning through implementation, go-live, and completion
- Own functional project delivery, including project plans, timelines, milestones, deliverables, dependencies, risks, issues, and action items
- Coordinate business and operational workstreams associated with CRM implementations
- Partner closely with business stakeholders and technical teams to ensure CRM implementations meet functional, operational, and client requirements
- Facilitate requirements gathering and ensure business needs are clearly communicated across project teams
- Coordinate testing/UAT, business readiness, training, implementation, and go-live activities
- Lead project kickoff meetings, weekly project meetings, stakeholder reviews, and implementation-readiness discussions
- Manage projects against established scope, schedule, budget, quality standards, and contractual requirements
- Coordinate cross-functional teams spanning operations, client services, technology, compliance, training, reporting, and other business functions
- Establish clear ownership of project deliverables and drive accountability across matrixed teams
- Serve as a central point of communication between project teams, leadership, clients, and key stakeholders
- Develop and deliver regular project status reports outlining progress, milestones, risks, issues, dependencies, and upcoming priorities
- Proactively identify project risks, roadblocks, and dependencies and develop appropriate mitigation strategies
- Escalate critical issues when necessary and provide recommendations for resolution
- Manage project scope and assess changes that could impact timelines, resources, costs, or deliverables
- Maintain required project documentation and PMO artifacts
- Ensure projects adhere to established PMO processes, governance standards, and Standard Operating Procedures (SOPs)
- Track project resource hours, budgets, and internal costs as required
- Facilitate effective communication and decision-making across functional and technical teams
- Manage multiple projects and competing priorities within a fast-paced environment
Skills
- **3+ years of Project Management experience**, including demonstrated ownership of projects from initiation through implementation and completion
- **CRM implementation Project Management experience is required. Candidates must have personally managed CRM implementations from planning through implementation/go-live.**
- Demonstrated functional CRM implementation experience, including business requirements, stakeholder alignment, process/workflow considerations, testing/UAT coordination, business readiness, training, implementation, and go-live
- **Professional experience within healthcare technology, pharmaceutical services, biotechnology, medical devices, specialty pharmacy, patient support programs, healthcare hub services, or a closely related healthcare environment is required.**
- Experience managing functional, operational, implementation, and/or client-facing projects
- Demonstrated success managing cross-functional and matrixed project teams
- Strong stakeholder management experience, including interaction with senior leadership and/or external clients
- Experience managing project scope, schedules, milestones, risks, issues, dependencies, and status reporting
- Strong understanding of project management methodologies, processes, and best practices
- Ability to influence stakeholders and drive accountability without direct reporting authority
- Excellent written and verbal communication skills
- Strong problem-solving, critical-thinking, organizational, and prioritization abilities
- Ability to manage multiple initiatives and deadlines simultaneously
- Bachelor's degree in Business, Healthcare Administration, Project Management, or a related discipline, or equivalent combination of education and relevant experience
- Must be able to work standard Eastern Time Zone business hours
- Must be authorized to work in the United States without current or future employment sponsorship
- Direct CRM implementation experience within **patient access, pharmaceutical hub services, patient support programs, specialty pharmacy, reimbursement services, or similar healthcare environments**
- Experience with **Salesforce, Microsoft Dynamics, or another enterprise CRM platform**
- Experience managing pharmaceutical client implementations or patient-support program launches
- Experience working within a formal Project Management Office (PMO)
- PMP or CAPM certification
- Management consulting or professional services experience
- Familiarity with patient access, reimbursement, specialty medication, and healthcare hub workflows
Benefits
- 100% remote work arrangement for candidates located on the East Coast/Eastern Time Zone
Company Overview