Note: The job is a remote job and is open to candidates in USA. Evio is a pharmacy solutions company that works with health plans to transform specialty and high-cost medication solutions. The Health Plan Operations Partner will support the Chief Customer Officer, lead the Customer Advisory Committee operating rhythm, coordinate customer engagement, track adoption and value, strengthen CRM processes, support annual planning, and develop executive communications.
Responsibilities
- Partner with the Chief Customer Officer on customer strategy and execution. Help prioritize key initiatives, coordinate work across Evio, and ensure we engage investor/customers in a unified and consistent way
- Lead the operating rhythm for Evio’s bi-weekly Customer Advisory Committee. Develop agendas, coordinate executive participation, prepare materials and narratives, capture decisions, and drive timely follow-through. Ensure CAC input informs Evio’s strategic priorities
- Coordinate customer engagement across Evio. Partner with other Evio product teams to clarify ownership, connect the right experts to customer needs, streamline communication, and reduce unnecessary demands on investor/customer health plans
- Track adoption, value, and customer insights, particularly related to our work in medication contracting with pharmaceutical manufacturers. Gather and synthesize how investor/customers are adopting Evio’s medication contracts and the value they are realizing. Partner with the pharma contracting team to identify opportunities to increase customer value
- Strengthen customer relationship management. Build cross-functional processes that improve internal visibility and coordination across customer relationships and activities. Help implement CRM software and processes to track and support customer initiatives
- Support annual investor/customer business and financial planning. Coordinate Evio’s products, services, value proposition, demonstrated impact, and financial investment requests into a clear, compelling annual customer offering and budget
- Create executive and customer communications. Develop on-brand presentations and narratives that make complex information clear and actionable for senior internal and external audiences
Skills
- Education: Bachelor's degree in business, healthcare administration, pharmacy, or a related field
- Healthcare experience: 7+ years of progressive healthcare experience, including direct experience working with or supporting health plans
- Strong understanding of the health plan landscape and priorities of senior health plan leaders, including Chief Pharmacy Officers and Vice Presidents of Pharmacy
- Experience supporting executive governance bodies, advisory councils, boards, or similar forums, including agenda development, executive communications, meeting preparation, and follow-through
- Strong executive presence and ability to build credibility with internal teammates and senior investor/customer leaders
- Excellent written, verbal, and presentation skills, with particular strength in executive storytelling and presentation development according to brand standards
- Strong project management skills, with the ability to manage competing priorities and bring structure to ambiguous work
- Resourceful, curious, and comfortable shifting between different types of work and taking on unfamiliar challenges as priorities evolve
- Critical thinking and problem-solving skills, with the ability to quickly bring structure to complex and ambiguous challenges, connect insights across customers and teams, and develop thoughtful, actionable solutions for customers. Uses sound judgment to balance customer needs, stakeholder perspectives, and business priorities
- Pharmacy, PBM, or health plan pharmacy experience is strongly preferred
- Advanced degree is a plus
Benefits
- The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents.
- Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits.
- A flexible vacation policy for teammates to unplug and recharge; there is no minimum or maximum amount of vacation allowed per year.
- Generous paid leave for new parents (includes birth and non-birth parents).
- Additional variable compensation opportunities depending on job seniority, location, and date of hire.
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