Note: The job is a remote job and is open to candidates in USA. UNC Health seeks an HCS Apps Systems Analyst to provide technical support for applications and interfaces across the health system. The role focuses on supporting, configuring, troubleshooting, testing, and implementing Infor Workforce Management, Staff Scheduling, and related HR solutions.
Responsibilities
- Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives
- Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces
- Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems
- Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements
- Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports
- Supports Workforce Management and Staff Scheduling solutions, including system configuration, application troubleshooting, testing, upgrades, integrations, and production support. Works closely with operational and HR stakeholders to understand scheduling and workforce-management requirements and translate them into effective system solutions
Skills
- Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience)
- If a Bachelor's degree: Two (2) years of IT systems and/or operational experience
- If an Associate's degree: Four (4) years of IT systems and/or operational experience
- If a High School diploma or GED: Six (6) years of IT systems and/or operational experience
- Excellent analytical and communication skills
- Ability to work well in a team environment
- Demonstrated ability to successfully manage multiple tasks simultaneously
- Highly responsive to internal customers
- The ideal candidate will have a strong background supporting and implementing HR technology solutions, with hands-on experience in Workforce Management (WFM) and Staff Scheduling
- Experience supporting Infor WFM and Infor Staff Scheduling/MVS is strongly preferred
- Hands-on experience supporting Workforce Management (WFM) and Staff Scheduling applications
- Experience with Infor WFM and Infor Staff Scheduling/MVS strongly preferred
- Understanding of workforce-management concepts such as time and attendance, employee scheduling, staffing requirements, scheduling rules, and related workflows
- Experience with application configuration, testing, troubleshooting, upgrades, and production support
- Experience working with HR, payroll, operational leaders, and technical teams to support workforce-management solutions
- Experience supporting enterprise HR technology in a healthcare environment is preferred
Benefits
- Remote work
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