Note: The job is a remote job and is open to candidates in USA. Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. The Senior Manager of Growth Ops will own the Parkade Patroller Network program, operationalizing it into a standard product and building the necessary team and processes to expand its reach nationwide.
Responsibilities
- Take the reins of a program that’s already generating real momentum and drive it from pilot to market
- Operationalize the current testing phase into a repeatable, reliable program with documented processes and clear performance standards
- Act as the connective tissue between third-party partners, internal stakeholders, and customers
- Formalize initiatives into commercially viable products that are piloted, packaged, and sold to new and existing customers
- Partner with Sales and Customer Success to define the value proposition, pricing model, and go-to-market approach
- Create the reporting infrastructure, goal-tracking frameworks, and dashboards needed to demonstrate program performance and ROI
- Define the roles, responsibilities, and workflows needed to staff and scale the program with a path to hiring as we grow
- Build automations and low-code workflows to streamline the experience for partners and local contractors
- Develop training materials, onboarding resources, and SOPs that enable new patrollers and partners to ramp fast and perform consistently
- Identify and pursue new partnership opportunities, networks, and service expansions that grow the offering
- Stay curious about what’s next from new verticals to new enforcement models, and new technology to bring those ideas to the table proactively
Skills
- 5+ years of program, implementations, or operations management experience
- A track record of taking something from idea to MVP to a scalable service. This means you've been part of building a messy, early-stage program and have made it work
- Comfort operating as a solo builder with the ability to hire and lead a team as the program grows
- A can-do attitude ready to roll up your sleeves and help the VP of Operations scale this program
- Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering
- Fluency with AI tools and AI-enabled workflows. You're not just aware of them, you actually use them to work smarter
- Strong communicator who can manage relationships with third-party contractors and partners while also keeping internal stakeholders aligned
- Flexibility to be available outside standard hours when program needs arise (evenings, weekends). Enforcement doesn't always happen 9 to 5 and may affect your non-business-hours schedule
- Experience in parking, property technology, or a related field in an operations environment
- Background in launching a program as a standalone product or revenue-generating service
- Experience with contractor or gig-economy workforce management
- Comfortable building pitch materials or sales collateral to support a go-to-market motion
Benefits
- Offers Equity
Company Overview