Note: The job is a remote job and is open to candidates in USA. AcuityMD is a software and data platform that helps MedTech companies improve access to medical technologies and patient care. The Growth Account Manager will manage and expand a portfolio of 50–75 customer accounts through upsells, renewals, strategic account management, and close collaboration with Sales and Customer Success. The role also focuses on customer communication, CRM/database management, and identifying growth opportunities in a fast-paced SaaS environment.
Responsibilities
- Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships
- Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue
- Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion
- Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged
- Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction
- Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD
- Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity
- Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base
Skills
- 2–5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
- Proven ability to upsell and expand existing customer accounts
- Proven ability to create pipeline and conduct effective discovery
- Self-starter with strong prioritization and time management abilities
- Comfortable working in a fast-paced, data-driven, and remote environment
- Excellent communication, relationship-building, and consultative selling skills
- Ability to work independently and as part of a team
- Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages
- Experience in MedTech or healthcare is a plus
- Trained in enterprise sales methodology
- Experience working with Hubspot or similar CRM platforms
- Exposure to data-driven products or analytics platforms
Benefits
- Full-remote flexibility for employees in the US
- Work-from-home stipend for all employees
- Unlimited vacation
- Flexible hours
- 100% paid health and dental plans for all employees
- 75% paid health and dental plans for employees' dependents
- $1000 home office stipend for remote office equipment
- WiFi reimbursement
- Reimbursements for relevant learning and up-skilling opportunities
- Optional team retreats with in-person co-working and social gatherings multiple times per year
- 6-12 weeks of fully-paid, flexible parental leave
- Equity upside
Company Overview