Note: The job is a remote job and is open to candidates in USA. Butler/Till is a results-driven, independent, women-owned and led, B-Corp marketing agency and 100% employee-owned company providing collaborative client experiences, proprietary technology, and marketing partnerships. The Associate Field Account Manager serves as a primary client contact, managing inquiries, resolving issues, explaining advertising programs, and supporting marketing sales operations across an assigned territory. The role also handles appointment setting, client support requests, cross-team coordination, and accurate execution of administrative tasks.
Responsibilities
- Act as the proactive and professional first point of contact for all client inquiries, offering detailed information about programs
- Show empathy and deliver outstanding client care, effectively resolving issues and addressing complaints timely
- Build and maintain client loyalty by consistently exceeding expectations
- Ensure prompt response to client requests, adhering to service level agreements
- Maintain consistent follow-through to ensure client satisfaction and resolution
- Clearly convey information, both verbally and in writing
- Engage with clients effectively across multiple communication channels, including phone, email, web forms, chat, and text
- Handle challenging conversations and escalated situations with professionalism
- Explain various digital media types, their functionality, and different campaign strategies (e.g., branding, paid search, content creation)
- Provide administrative and organizational assistance to the marketing sales team within the assigned territory
- Assist with appointment setting and calendar management
- Collaborate across teams to directly support client needs by gathering information, offering feedback, and providing recommendations to resolve support requests or issues
- Work across teams to directly support the sales team in meeting customer needs
- Apply strong time-management skills to consistently meet deadlines while delivering high-quality, accurate work
- Demonstrate excellent organizational abilities to effectively manage multiple tasks and priorities, ensuring smooth and efficient operations
- Adapt quickly to changing priorities and manage multiple tasks simultaneously while upholding accuracy in all areas of responsibility
- Regularly review and validate work to ensure consistency, correctness, and alignment with established guidelines and standards
- Other duties may be assigned as needed based on business requirements and the scope of the role
Skills
- Associate Degree in Marketing or Business; Bachelor's degree is a plus
- 3+ years of Customer Service Experience
- Digital and Traditional Marketing knowledge
- Ability to work under pressure and meet deadlines
- Flexible work hours, as needed, to account for peak times and time zone requirements across the county if necessary
- Proficient with Microsoft Office tools including Microsoft Word, Excel, and PowerPoint
- Independent and self-directed yet also team oriented
- Must be well-organized and detail-oriented with ability to multi-task, capture, and articulate information clearly and accurately
- Experience with Microsoft suite of products with Power BI a plus
- Experience using a customer relationship management system
- Applied Digital and Traditional Marketing knowledge
- Working knowledge of different Marketing strategies (branding, Paid Search, Content Creation)
Benefits
- 100% employee-owned company (ESOP)
Company Overview