Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company focused on serving its members through a technology platform. They are seeking a Group Product Manager to lead the product team responsible for member coverage and support platforms, overseeing complex integrations and workflows to enhance the member experience.
Responsibilities
- Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms
- Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs
- Manage, mentor, and develop a team of product managers
- Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability
- Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately
- Drive measurable improvements in operational and member experience outcomes, including first call resolution, call duration, escalation rates, and issue resolution quality
- Develop product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for human agents to handle more complex cases
- Translate complex technical and operational concepts into clear priorities, recommendations, and narratives for non-technical stakeholders
- Make thoughtful roadmap and resource tradeoff decisions across a broad, seasonal, and business-critical product surface
- Identify opportunities to reduce operational friction, improve agent effectiveness, and create a more seamless end-to-end member journey
- Compliance with all applicable laws and regulations
- Other duties as assigned
Skills
- 7+ years of product management experience
- 2+ years of people management experience
- Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations
- Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies
- Strong communication skills, including the ability to translate technical complexity into clear business and product strategy
- Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success
- Experience in healthcare, insurance, fintech, or another regulated and operationally complex industry
- Experience improving support operations through tooling, automation, AI, workflow redesign, or agent-facing products
Benefits
- Employee benefits
- Participation in Oscar's unlimited vacation program
- Company equity grants
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
Company Overview
Company H1B Sponsorship