Note: The job is a remote job and is open to candidates in USA. Becklar delivers a SMART Critical Event Protection Platform that combines advanced AI technology with skilled operators to protect people, property, and employees. The Graves Customer Service Operator will process and respond to alarm signals, dispatch emergency authorities, document responses, assist with alarm system testing, and use specialized software while managing stressful situations.
Responsibilities
- Process alarm signals quickly, accurately and professionally while managing stressful situations
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly
- Accurately document all responses for the alarm on the computer
- Learn and use new software to complete multiple tasks
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team
Skills
- Must be 18 years of age or older with a high school diploma or GED
- Must be available to work Grave shifts
- Ability to type a minimum of 40 wpm
- We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays
- Ability to make a 6 month commitment to work here
- Must be able to pass a 2 week fully-paid training class
- Must be able to pass a pre-employment drug test and background check
- Prior customer service experience preferred
Benefits
- Growth opportunities, with internal promotions prioritized
- Tuition reimbursement up to $1,000+/year
- Free mental health assistance
- 401(k) match for all employees
- Company parties
- Weekly pay days
- Professional development
- A 2 week fully-paid training class
- Comprehensive health benefit plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave designed to support all parents and caregivers
- Wellbeing and lifestyle perks to support personal growth, connection, and balance
- Generous PTO so you can recharge, give back, and take care of what matters most
Company Overview