Note: The job is a remote job and is open to candidates in USA. Revvity develops end-to-end solutions for scientists, researchers, and clinicians addressing major health challenges. The Global Sales Ops Lead supervises a remote sales operations team while providing hands-on support for quotations, orders, customer activities, reporting, and operational processes supporting field sales teams and distributors.
Responsibilities
- Provide daily supervision, coaching, and performance management to 3-5 remote Global Sales Operations Representatives
- Monitor daily team activities, response times, and service quality to ensure timely support of Field Application Scientists and international distributors
- Distribute and balance workload across the remote team based on capacity, complexity, and individual development needs
- Serve as immediate escalation point for urgent customer issues, field requests, and operational challenges throughout the day
- Make real-time decisions on prioritization and resource allocation to meet business demands
- Lead regular team meetings (weekly team and 1:1 meetings) via video conference to align priorities and share updates
- Drive continuous process improvement by identifying workflow inefficiencies and implementing practical solutions
- Author, update, and enforce Standard Operating Procedures (SOPs) for all sales operations processes
- Collaborate actively with CRM team, Customer Service, and Field Teams to maintain accurate CRM/ERP data
- Generate business and activity reports for Manager of Global Sales Operations as requested
- Foster interdepartmental cooperation and resolve cross-functional conflicts
- Partner closely with Manager of Global Sales Operations on strategic initiatives and operational planning
- Generate complex product quotations and business proposals for strategic accounts
- Coordinate requirements and logistics for high-value or complex orders
- Provide hands-on support during peak periods, team absences, or urgent situations
- Manage critical sample requests, inventory reviews, and new customer vetting
- Support promotion implementation and reporting
- Maintain customer activities in Salesforce and pull order and inventory data from ERP system
- Conduct special research projects and handle ad-hoc requests from leadership
Skills
- Bachelor's degree
- 5+ years in sales operations, customer support, or related coordination role within a B2B environment
- 3-5 years of direct supervisory experience managing operational teams
- 3-5 years of experience with CRM systems (Salesforce required) and ERP platforms
- Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook)
- Experience with remote collaboration tools (Teams, Zoom, Slack, or similar)
- Strong database management and data accuracy practices
- Ability to generate business reports and analyze operational metrics
- Proven success managing remote/distributed teams with demonstrated ability to build engagement and accountability without physical presence
- Experience supporting field sales teams
- Skilled at leveraging technology (video conferencing, collaboration tools, messaging platforms) to maintain team cohesion
- Bachelor's degree (Scientific/Business focus preferred)
- Based in San Diego, CA area for easy access to BioLegend headquarters
- Experience in life sciences, diagnostics, or biotechnology industry
Benefits
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Company Overview