About The Role
The role owns the operational backbone of a fast-growing technology organization: the processes, systems, and cross-functional coordination that keep engineering, sales, and customer teams moving in the same direction.
This is a hands-on execution role. The Operations Manager will diagnose workflow bottlenecks, run business-critical programs from kickoff to measurable outcome, and build the reporting leadership relies on to make decisions — all while scaling processes that work as the company grows.
Key Responsibilities
Own and continuously improve core operational processes, documenting SOPs and driving adoption across teams
Run cross-functional programs end-to-end: scope, timelines, owners, dependencies, and post-mortems
Build and maintain operational dashboards in tools like Looker, Tableau, or Sheets to track KPIs and surface risks early
Administer and optimize internal tooling (Asana, Notion, Airtable, Slack workflows) and manage vendor relationships
Design and execute quarterly planning cycles, including OKR tracking and resource allocation across teams
Partner with Finance and People teams on headcount planning, budget tracking, and onboarding operations
Prepare and deliver weekly operational reviews for leadership with clear metrics, risks, and recommendations
What We Are Looking For
4-7 years of experience in operations, project, or program management at a technology company or high-growth startup
Demonstrated ability to run multiple concurrent cross-functional projects with tight timelines and shifting priorities
Strong analytical skills; fluent in spreadsheet modeling and at least one BI or reporting tool
Hands-on experience with project management and workflow tools (Asana, Jira, Airtable, Notion, or similar)
Excellent written and verbal communication; able to align stakeholders without direct authority
Bachelor's degree in business, operations, engineering, or a related field, or equivalent practical experience
Bonus: experience with OKR frameworks, business ops at a venture-backed startup, or process automation (Zapier, Python scripts, or low-code tools)