Note: The job is a remote job and is open to candidates in USA. Rehlko is a global energy-resilience company providing engines, generators, power conversion, and clean energy solutions. The Global Sales Force, Service Cloud Manager will manage the accuracy and governance of aftermarket service data in Salesforce Service Cloud, support distributor adoption, and improve service workflows. The role partners with Service Engineers and cross-functional teams to optimize maintenance, spare parts, and distributor service operations.
Responsibilities
- Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud
- Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking
- Collaborate with Service Engineers to validate and update technical information
- Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst
- Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning
- Ensure distributors have access to accurate maintenance tasks, parts information, and BoMs to reduce downtime and service errors
- Gather feedback from distributors and address challenges to improve usability and adoption
- Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability
- Recommend enhancements to the Salesforce Service Cloud platform to better support distributor aftermarket needs
- Monitor adoption, track KPIs (data accuracy, distributor usage, order efficiency), and report globally
- Support the aftermarket strategy by ensuring distributors can stock the right parts and deliver reliable service to end customers
- Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction
- Service Agreements dashboard providing analysis of Potential parts sales under SA vs final parts sales to the channel team to drive actions with the distributors
Skills
- Bachelor's degree in engineering, Technical Service, Information Management, or related field
- 3 years of experience of product ownership of Salesforce service cloud required
- Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial/manufacturing sectors
- Experience collaborating with distributors to ensure correct use of digital service solutions
- Familiarity with ERP/PIM systems and master data governance
- Excellent communication, training, and problem-solving skills
- 3+ years of experience in aftermarket service operations, spare parts management preferred
- Sales Force Certification in Service Cloud Preferred
- Spanish speaking a plus
Benefits
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
- Remote work
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with Rehlko matching
Company Overview