Note: The job is a remote job and is open to candidates in USA. Trax Technologies is seeking a Global Program Manager (GPM) who will be the primary contact for specific qualified accounts, ensuring overall program health and supporting growth opportunities. The GPM will align with key stakeholders, manage program governance, and utilize KPIs to measure program success while advocating for customer needs within the organization.
Responsibilities
- Lead the process for creating Account Plans that clearly define objectives, projects to meet those objectives, associated measurement or KPIs to confirm progress, and holding all parties accountable, including the customer, on actions necessary to improve overall program health
- Manage monthly business reviews and support quarterly business reviews to ensure continuous improvement and program maturity (ensuring alignment). Working with other team members to gather the necessary content to support business cases and evaluation of current state along with recommendations for improvement
- Identify growth opportunities and work collaboratively with the Account Manager/Executive to establish growth strategies and the associated value proposition behind the recommendations
- Establish relationships both at the executive, management, and operational level of a customer
- Monitor and/or escalate issues to ensure resolution in a timely basis
- Strive for customer references
- Facilitate product adoption by having a competency level of an end-user
- Support change management when customers adopt a new product or service offering
- Provide leadership and support for the broader operations teams that support an overall customer’s health
Skills
- 3+ years experience directly managing customer relationships
- 3+ years logistics and supply chain industry experience
- 2+ years sales and account management experience
- Proven ability to lead and facilitate customer meetings and workshops
- Excel at engaging colleagues and encouraging input from them
- Exhibits high degree of communication with internal and external stakeholders
- Driven to move others to action
- Strong sense of accountability and project management
- Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
- Proficient in MS Office applications
- Verbal and non-Verbal Communication
- Ability to Organize, Plan, and Prioritize Account Management Activity
- Understand Metrics and KPIs, and ROI (value)
- Governance
Company Overview