Note: The job is a remote job and is open to candidates in USA. Accruent is hiring a Global Flagship Accounts Manager to drive retention, growth, and long-term success across an assigned portfolio of customer accounts. The role manages customer relationships throughout the account lifecycle, identifies renewal and expansion opportunities, and collaborates with internal teams to meet revenue and retention objectives.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers
- Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth
- Develop and execute account plans that drive customer retention, expansion, and long-term success
- Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services
- Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management
- Monitor customer health and proactively address risks that could impact customer satisfaction or retention
- Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience
- Educate customers on industry trends, best practices, and new product capabilities that support their business goals
- Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems
- Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs
- Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders
Skills
- 5+ years of account management or customer growth experience in a SaaS organization
- Experience managing enterprise or strategic customer accounts
- Experience managing customer contracts, renewals, and commercial discussions
- Experience driving account expansion through upselling and cross-selling initiatives
- Experience navigating complex sales cycles, procurement processes, and contract negotiations
- Proven ability to meet or exceed revenue, renewal, retention, or growth targets
- Experience using CRM systems such as Salesforce, HubSpot, or similar platforms
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience
- Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations
- Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators
- Familiarity with customer success methodologies and account planning frameworks
- Strong consultative selling, relationship management, and negotiation skills
- Excellent verbal, written, and presentation communication skills
Benefits
- Resources, coaching and support necessary to achieve Growth Without Limits in personal and professional lives
- Opportunity to enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, and life and disability insurance programs
- Several programs that provide for both paid and unpaid time away from work
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