Note: The job is a remote job and is open to candidates in USA. Wolters Kluwer is a leading provider of innovative tax and accounting software solutions that help individuals and businesses streamline financial management and maintain compliance. The Global Account Manager will manage and grow major global customers, develop sales strategies, drive new business and retention, and build senior executive relationships. The role also requires coordinating with internal teams, negotiating contracts, and maintaining strong customer and competitive knowledge.
Responsibilities
- Customer Knowledge: Through partnership with the firm, establish and maintain a consistent knowledge of the customers' global goals and objectives, both short term and long term, linking these objectives to our product strategy and vision to help them in the present and future state of their firm
- Product Expertise: Maintain a deep understanding of our software solutions, features, and benefits, enabling effective communication and demonstration of value to potential customers
- Sales Strategy Development: Formulate and execute a comprehensive global sales strategy to achieve revenue targets for new business and retention and expand penetration in the tax and accounting sector for both software and research
- Executive Relationship Management: Cultivate and maintain relationships with senior executives in North America and globally (where appropriate) and decision-makers at key accounts, understanding their business needs and aligning our solutions to drive value. This will also include key senior executives within Tax and Accounting to ensure we are developing and maintaining strong, collaborative executive relationships between our company and the firm
- Competitive Awareness: Maintain constant awareness of the global competitive market, including all competitive products and services firms are using or evaluating to solve their business needs. This would include product functionality, pricing and global market positioning
- Account Planning: Through extensive knowledge of the firm, facilitate timely customer Account Planning sessions with both client and internal stakeholders to align on the vision of our partnership into the future
- Sales Presentation and Negotiation: Deliver compelling sales presentations and proposals, effectively communicating our value proposition, pricing and ROI. Effectively negotiate contracts and close deals that contribute to revenue growth, partnering closely with our product team, ensuring profitability. Collaborating on and co-creating contracts with our legal team ensuring compliance with company policies and practices
- Cross-Functional Collaboration: Collaborate with marketing, product development, and customer success teams to ensure alignment on messaging, product features, and client feedback
- Performs other duties as assigned by supervisor
- Consistent and accurate forecasting of new business and retention
- Ongoing and consistent salesforce.com compliance with pipeline management
- Consistent communication with sales leadership
- Attend key customer and industry conferences
Skills
- Bachelor's degree in Business, Finance, Accounting, or a related field
- 12+ years of B2B sales or account management/client relationship management experience with a focus on Enterprise software solutions in a comparable role, including proven track record of exceeding sales targets in a global market
- Strong understanding of financial regulations, tax compliance, and accounting practices. Ability to translate complex concepts into actionable business strategies
- Exceptional negotiation, presentation, and communication skills. Demonstrated ability to build relationships and influence at all organizational levels
- Proficient in using data to drive decision-making and assess market opportunities. Familiarity with CRM systems and sales analytics tools
- Experience working in international markets, with an understanding of cultural nuances and varying business practices
- Strong interpersonal and communication skills with a focus on building and sustaining relationships
- Excellent problem-solving abilities and a proactive approach to client needs
- Good analytical and problem-solving skills
- Project manages with a highly collaborative style, deadline sensitive high priority programs and deliverables with a team-focused attitude
- Team oriented, cooperative, and flexible. Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization
- Proficiency with CRM software, client success platforms, and data analytics
- Up to 50% annually for client visits, conferences and team meetings as required
- MBA preferred
- Prior sales of Tax & Accounting applications/software solutions is preferred
Benefits
- Commission eligibility
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
- Remote work from a home office location anywhere in the Eastern or Central US time zones
Company Overview