Note: The job is a remote job and is open to candidates in USA. IMDEX is hiring a Global Account Manager to own strategic relationships with major global mining and resources customers. The role develops multi-year account strategies, builds senior customer partnerships, coordinates IMDEX teams globally, and grows commercial opportunities by connecting customer needs with IMDEX technologies, software, and services.
Responsibilities
- Own the global account strategy for assigned customers, including a clear value proposition, stakeholder map, growth priorities, competitive position, risks and a rolling multi-year roadmap
- Build executive relationships with senior customer decision-makers and influencers across corporate functions, regions and operating assets, positioning IMDEX as a trusted strategic partner
- Develop deep customer insight into business priorities, operating workflows, technology strategies, procurement models, performance challenges and investment drivers
- Create measurable customer value by shaping integrated solutions across the IMDEX portfolio and linking them to improved safety, productivity, decision quality, sustainability and operating performance
- Grow profitable revenue and share of wallet by identifying enterprise-wide opportunities, expanding successful solutions across sites and regions, and developing new commercial pathways for emerging technologies
- Lead complex opportunities from early engagement through business case development, proposal, negotiation, contracting and transition to implementation, with commercial terms that protect value for both IMDEX and the customer
- Coordinate IMDEX globally across regional management, operations, product, technical, commercial, legal, finance and executive leadership so the customer receives a consistent and joined-up experience
- Establish account governance and an effective engagement rhythm, including executive sponsorship, regular account reviews, opportunity prioritization, issue escalation and clear internal ownership
- Influence without direct authority, aligning regional and functional teams behind the account strategy while respecting local customer relationships, delivery responsibilities and commercial governance
- Translate strategic needs and market intelligence into actionable input for product strategy, solution development and investment priorities, while setting realistic expectations with customers
- Protect customer confidence by ensuring commitments are clear, delivery risks are surfaced early, customer issues are resolved at the appropriate level and lessons are shared across IMDEX
- Maintain commercial discipline through accurate CRM information, high-quality pipeline and forecast inputs, account performance tracking, contract awareness and timely reporting of risks and opportunities
- Represent IMDEX externally at senior customer forums and relevant industry events, communicating complex technical and commercial propositions with clarity and credibility
- Demonstrate IMDEX behaviors by speaking up with confidence and respect, being accountable for commitments, engaging others in decisions and building collaborative relationships across cultures and geographies
- Lead safely and responsibly by complying with IMDEX health, safety, environment, risk, compliance and Code of Conduct requirements, and by raising concerns through the appropriate channels
Skills
- Significant senior-level experience in global or strategic account management, business development, enterprise solution selling or a comparable commercial leadership role
- Demonstrated success managing complex, multi-region customers and developing senior relationships within mining, resources, industrial technology or a similarly complex B2B environment
- Strong understanding of the mining value chain, customer operating models and the commercial adoption of technology, software and services
- Proven ability to create strategic account plans, originate and shape complex opportunities, build compelling business cases, and negotiate high-value, long-term commercial arrangements
- Commercial and financial acumen, including value-based selling, pricing, margin awareness, contracting, forecasting and risk management
- Ability to connect technical capabilities with customer outcomes and communicate complex solutions clearly to executive, operational, technical and procurement stakeholders
- Highly developed influencing, facilitation and stakeholder management skills, with the ability to mobilize cross-functional teams without relying on formal authority
- Excellent written, verbal and presentation skills in English
- Relevant tertiary qualification in business, engineering, geoscience, mining, technology or a related discipline, or equivalent practical experience
- Ability and willingness to travel internationally and work effectively across time zones, cultures and organizational boundaries
- Additional language capability relevant to assigned accounts is advantageous
- Existing senior-level networks within major global mining and resources companies
- Experience scaling technology-enabled solutions across multiple operations, regions or business units
- Experience working for a mining company, METS provider, industrial technology business or specialist consultancy
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