Note: The job is a remote job and is open to candidates in USA. GN Group is a global provider of intelligent sound, headset, and communications solutions through its Jabra brand. Jabra is seeking a Global Account Manager to develop new business, manage complex Fortune 500 customer accounts, execute sales plans, build strategic partnerships, and achieve revenue and sales targets across global regions.
Responsibilities
- Identify customer prospects within large, decentralized complex Global accounts and organizations, and follow up on identified prospects to create new business opportunities for sales pipeline development
- Effectively utilize solution sales process and CRM to build and manage an appropriate customer opportunity pipeline to meet sales objectives
- Utilize global account management skills to execute sales plans to capture customer category share and ensure a long-term relationship delivering recurring revenue in all regions
- Develop and leverage reseller and strategic alliance partnerships to penetrate customer accounts, identify opportunities, generate run rate revenue and manage sales projects through to close
- Provide customer feedback and market insight to the organization in support of the Jabra go-to-market strategy, programs and offerings
- Manage individual OPEX to within annual finance guidelines
- Develop and execute Global Account sales plans with the objective of capturing market share, meeting Regional and Global revenue goals, gross margin targets and other key metrics
- Establishes productive, professional relationships with key personnel in assigned customer accounts in order to conduct account mapping
- Coordinates the involvement of company global personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
- Manages account planning process for assigned Global customers that develops mutual business and performance objectives, as well as financial targets with critical milestones for a one and three-year period
- Regularly assesses, clarifies, and validates customer needs on an ongoing basis and coordinates engagement of support staff as needed
- Engage and align with other regions globally as needed for account-specific knowledge transfer and to communicate/collaborate on account planning
- Project implementation and coordination to identify issues and recommend solutions while conducting recurring evaluation (6-month updates)
- Manage customer proof of concept and product testing/qualification projects
- Help customers identify product use cases per employee profiles, delivering value added customized product and service solutions
- Manage activities related to targeted account sales/marketing campaigns and/or programs
- Build and nurture meaningful relationships with key local contacts within the Jabra Reseller and Strategic Alliance partner network
- Input, manage and analyze data from customer sales systems (CRM) and other resources to create and implement financially sound sales strategy
- Initiate discussions with management regarding trends that may affect success, recommend solutions and appropriate courses of action
Skills
- Customer Centric Focus: Ability to develop strong Customer relationships using effective sales process and account management skills
- Proficient in using CRM and Microsoft Office applications to manage sales territories and meet management reporting responsibilities
- Has well-developed skills in both oral and written communication
- Ability to capture, process and analyze data to make intelligent decisions
- Ability to work in a Global team sales environment
- High Performance Sales professional that has demonstrated sales Excellence in a Global or National Account position
- Sound, self-directed decision-making
- Resourceful and quick-thinking with the ability to quickly solve problems while interacting with clients, and articulate those thoughts with clarity and professionalism
- Ability to recognize and balance the immediate needs and short-term requirements while maintaining long term objectives
- Possess solid business and financial acumen
- Ability to work from a home office -- self-directed, self-motivated, organized professional with effective time management skills
- Bachelor's degree in business
- Minimum 7-10 years of National or Global End Customer sales experience
- Experience selling through indirect channels
- Demonstrated experience presenting to groups and ‘C' level contacts
- Telecommunication/Technology experience
- International experience
- Potential for travel of up to 60% (Domestic + International)
- Enterprise Account Management and Sales Project Management experience is beneficial
Benefits
- Sales commission
- Annual bonuses
- Health insurance
- A 401(k) plan
- Paid vacation and holidays
- Remote work
Company Overview