[Remote] Genesys Cloud Developer

Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific Inc. is seeking a Genesys Cloud Developer to develop and deploy innovative cloud-based voice solutions. The role involves designing Genesys Cloud solutions, integrating Salesforce, building custom APIs, documenting call flows, and troubleshooting complex operational issues in a remote environment.

Responsibilities

• Gather requirements, design, develop, and deploy voice solutions in Genesys Cloud
• Document call flows and integrate Salesforce.com to enable call-to-case and email-to-case functionalities
• Build custom APIs for seamless Salesforce integration
• Troubleshoot complex issues to ensure smooth operations

Skills

• 5 years of experience with Genesys Cloud Architect
• 3 years of experience in API integration and custom development
• 5 years of experience with CX Cloud for Salesforce and CTI Connector products
• 5 years of experience with screen-pop functionalities
• 5 years of experience with out-of-the-box and custom analytics capabilities
• 5 years of experience with Workforce Management
• Strong ability to deliver projects under tight timelines
• Proficiency in requirements gathering and CTI
• Expertise in Genesys Cloud and Workforce Management

Benefits

• Remote work arrangement

Company Overview

Abacus Service Corporation is provides IT solutions for global health care businesses. It was founded in 2004, and is headquartered in Southfield, Michigan, USA, with a workforce of 201-500 employees. Its website is http://www.abacusservice.com.

Company H1B Sponsorship

Abacus Service Corporation has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2023, 2 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.