Note: The job is a remote job and is open to candidates in USA. Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. They are seeking an experienced General Manager, Functional Service Provider (FSP) to lead strategic customer relationships, ensuring exceptional service delivery and driving operational excellence across a large-scale clinical research portfolio.
Responsibilities
- Strategize and oversee account-level operational delivery, including team management, resource allocation, quality control, and project efficiency. Develop and execute accurate resourcing plans in collaboration with stakeholders and ensure production of high-quality deliverables across the FSP customer portfolio
- Drive financial performance and margin improvement by managing budgets, monitoring costs, allocating resources strategically, and identifying opportunities for revenue generation and cost savings. Provide strategic direction to functional and program leads on margin optimization while maintaining profitability targets
- Lead and develop a skilled, motivated team by providing technical support, conducting performance reviews, implementing training plans, and fostering a culture of continuous improvement. Ensure team members exceed productivity and quality metrics while meeting personal development goals
- Establish and monitor key performance indicators (KPIs), analyze operational performance, and generate executive summaries of account status. Drive operational excellence through best practices, standard operating procedures, and data-driven decision-making
- Serve as the primary account point of contact for the FSP customer, engaging in regular governance meetings with customer and internal stakeholders. Understand customer pipelines, products, and strategic priorities to ensure alignment with Parexel capabilities and customer satisfaction
- Identify and pursue new business opportunities within existing FSP accounts, lead repeat business initiatives including RFP responses, and collaborate with Commercial Account Leads and FSP Solution Consultants to drive account growth aligned with corporate objectives
Skills
- Significant leadership experience (10+ years) within Clinical research organizations (CROs), Pharmaceutical companies, Biotechnology companies, Functional service provider (FSP) environments or other healthcare research organizations
- Demonstrated success leading large, matrixed, and geographically dispersed teams
- Experience managing strategic customer relationships at senior and executive levels
- Strong financial acumen, including budgeting, forecasting, profitability management, and resource planning
- Proven experience driving operational performance across complex portfolios, programs, or business units
- Experience supporting business development activities, proposals, and client presentations
- Strong analytical, negotiation, influencing, and decision-making skills
- Excellent verbal, written, and presentation skills
- Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience
- Advanced degree (MBA, MS, PharmD, PhD, or equivalent)
- Extensive FSP leadership experience
- Deep knowledge of global clinical development and clinical operations
- Broad therapeutic area expertise
- Experience working with major pharmaceutical and biotechnology customers
- Knowledge of clinical research technologies such as CTMS (Clinical Trial Management Systems), EDC (Electronic Data Capture), EDMS (Electronic Document Management Systems), IWRS/IRT platforms and Microsoft Office Suite
Benefits
- Health, Vision & Dental Insurance
- Tuition Reimbursement
- Vacation/Holiday/Sick Time
- Flexible Spending & Health Savings Accounts
- Work/Life Balance
- 401(k) with Company match
- Pet Insurance
- We offer a comprehensive benefits package to eligible employees, which includes paid time off, a 401(k) match, life insurance, health insurance, and additional benefit offerings in accordance with the terms of our applicable plans.
Company Overview
Company H1B Sponsorship