Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud for life sciences companies. The General Manager, Falcon Writer owns the product suite’s business strategy, execution, and P&L while overseeing strategy, product, services, and internal support teams. The role focuses on market leadership, customer success, operational scaling, product innovation, and performance accountability.
Responsibilities
- Drive Market Leadership & Strategy: Formulate and execute the end-to-end vision, long-term roadmap, and go-to-market strategy to establish Falcon Writer as the category leader
- Ensure Customer Success & Key Deals: Act as an executive sponsor on high-stakes deals, building deep strategic partnerships with key enterprise accounts and ensuring flawless customer adoption and retention
- Public Face of the Product: Communicate product vision and value in the marketplace. Present at industry conferences. Be the product evangelist
- Scale Operations & Team Execution: Attract, hire, and retain a high-performing team of A-players. Establish scalable, customer-centric delivery and contracting processes to support rapid business growth
- Drive Product Innovation & Quality: Partner closely with Product leadership to prioritize core features and maintain exceptional customer satisfaction
- P&L & Performance Accountability: Drive accountability across key operational metrics, including revenue targets, services profitability, customer satisfaction, and product delivery milestones
Skills
- 15+ years of experience in leadership roles spanning strategy, execution, delivery, or product management
- Strong commercial acumen with a history of closing, expanding, and supporting strategic enterprise deals
- Deep experience establishing operational rigor, repeatable processes, and scalable go-to-market structures in high-growth environments
- Exceptional prioritization skills with a sharp focus on business outcomes and customer value over vanity metrics
- Outstanding communication, executive presence, and stakeholder management skills
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company-paid holidays
- Retirement programs
- 1% charitable giving program
- Work Anywhere flexibility to work from home or in the office
Company Overview