Note: The job is a remote job and is open to candidates in USA. Tobii Dynavox hires a Funding Consultant to coordinate intake, submission, and follow-up for new product, repair, and equipment rental orders. The role works with SLPs, government agencies, educational institutions, and third-party payers to secure authorization and ensure submitted documents meet payer criteria.
Responsibilities
- Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
- Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
- Track funding authorization cases ensuring requests are resolved to completion in a timely manner
- Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
- Review prior authorization documents against third party payer criteria
- Research previous orders and payment history/DSOs for any repair or new order requests
- Enter and complete orders in the order management system database
- Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client’s case with third party insurance providers and troubleshooting any problems to resolution
- Resolve third party denials and provide consultation to finalize difficult funding cases
- Alert supervisor of potential third-party payer challenges
- Perform various other duties as assigned
Skills
- Bachelor Degree, or 2 – 4 years related experience
- Oral and written communication skills
- Interpersonal, collaboration, and teaming skills
- Customer service orientation
- Internet navigation skills
- MS Office Word and Outlook
- Able to multitask in a fast-paced environment
- Background in the health insurance field preferred
Benefits
- Health coverage plans
- Paid time off
- Sick leave
- 401k match
- Remote work in Washington, Idaho, Oregon, and Montana
Company Overview