Note: The job is a remote job and is open to candidates in USA. True Link is hiring a Fund Operations Associate - Custody to manage daily disbursement and payment processing for pooled trusts. The role includes processing payments and wires, reconciling records, resolving exceptions, coordinating across teams, and recommending workflow improvements.
Responsibilities
- Prepare and reconcile daily disbursement funding ahead of morning cutoffs
- Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate
- Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking
- Review daily bank reconciliation summaries and resolve errored items
- Calculate and assess weekly fees for an assigned group of organizations
- Action stop payment and redeposit requests with our banking partners and log them for tracking
- Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed
- Partner with internal teams to keep daily operations on schedule
- Identify and recommend workflow improvements that increase efficiency and reduce risk
- Support ad-hoc projects as needed across the team
Skills
- 1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
- Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently
- Familiar with ACH, wires, and check processing
- Strong analytical problem-solver who proactively identifies issues and works toward effective solutions
- Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance
- Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets
- Comfortable running scripted or automated tools and checking their output
- Effective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clients
- Deadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environment
- Self-motivated, take ownership of your work, and value contributing to a collaborative, mission-driven team
- Guided by sound judgement when escalating and resolving problems independently
- NACHA file experience is a plus
- Intermediate proficiency preferred
Benefits
- Health, dental and vision coverage
- Paid parental leave
- 12 paid holidays each year
- Your own professional development budget
- An awesome vacation package
- The majority of us work from home from all across the US
- We enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom
- In-person team get-togethers around the country
Company Overview