Note: The job is a remote job and is open to candidates in USA. HCLTech is seeking a Functional/Technical Consultant and Industry Specialist for the Energy & Utilities sector in North America. The role provides consulting and advisory services, develops functional and technical solution strategies, supports discovery and proposal activities, and acts as a liaison among clients, internal teams, and technology partners. It also contributes thought leadership across utility operations, regulatory functions, IT/OT transformation, sustainability, and grid modernization.
Responsibilities
- Provide consulting and advisory services to North American Energy & Utilities clients, drawing on industry experience, regulatory knowledge, value chain understanding, operational processes, and utility support systems
- Serve as a functional and technical liaison between client stakeholders, HCLTech sales and delivery teams, subject matter experts, platform partners, and third-party technology providers
- Translate client business challenges into practical solution strategies that create value, improve performance, support growth, and strengthen operational outcomes
- Lead or support discovery, requirements development, process analysis, solution design, architecture discussions, and value proposition development for Energy & Utilities opportunities
- Develop and deliver executive-level and technical presentations that clearly articulate proposed solutions, architectures, business benefits, assumptions, and implementation considerations
- Collaborate with internal HCLTech teams and external technology providers to evaluate client needs, define solution options, describe platform capabilities, and support solution demonstrations
- Proactively identify, shape, and support Energy & Utilities use cases across IT, OT, customer, regulatory, sustainability, grid modernization, and operational improvement domains
- Work collaboratively with onsite, onshore, and offshore HCLTech teams to align functional direction, technical delivery, client expectations, and proposal commitments
- Contribute utility industry knowledge across HCLTech teams and support development of junior team members through mentoring, knowledge sharing, and review of deliverables
- Produce high-quality written deliverables, including process flows, operating models, solution architectures, functional designs, regulatory process maps, presentations, and client-ready recommendations
- Support platform, vendor, and technology assessments by evaluating solution fit, integration requirements, business process impacts, technical feasibility, and alignment with client objectives
- Design or evaluate third-party tools and partner solutions to ensure appropriate incorporation into overall solution architectures and integration strategies
- Provide technology thought leadership in areas such as cloud, analytics, IoT, automation, smart grid, enterprise applications, and operational technologies supporting IT and OT transformation
- Identify project, proposal, delivery, technology, and client-related risks and escalate issues appropriately to support timely resolution and informed decision-making
Skills
- 15+ years of experience in Energy & Utilities consulting, with a proven track record supporting North American utility clients and a strong understanding of industry structure, Federal and State/Provincial regulatory authorities, and utility business drivers
- Strong understanding of the utility value chain, including IT, OT, and regulatory functions across electric, gas, water, and wastewater utilities
- Knowledge of sustainability drivers, regulatory requirements, systems, and technologies that support utility carbon reduction, resiliency, modernization, and sustainability goals
- Proven ability to engage with stakeholders at all levels of an organization, including senior executives, operational leaders, business users, technical teams, and external partners
- Recognized thought leader capable of conceptualizing solutions, developing operating and solution models, and facilitating cross-functional discussions that lead to practical client outcomes
- Previous consulting experience with demonstrated ability to support ideation, proposal development, bid responses, client presentations, and solution value propositions
- Strong verbal and written communication skills, including the ability to document regulatory, operational, and technology processes in a way that drives shared understanding and stakeholder alignment
- Demonstrable experience in business process mapping, regulatory process mapping, operating model development, and process optimization
- Ability to work collaboratively with internal teams, clients, platform partners, and third-party technology providers, while also operating independently when required
- Ability to prioritize multiple goals and manage time, tasks, and deliverables effectively in support of client and business development priorities
- Understanding of IT and OT technologies and processes related to one or more Energy & Utilities functions:
- Electric generation, transmission and distribution, AMI, customer billing, and customer experience solutions
- Natural gas transmission, distribution, metering, billing, and customer care
- Raw water, water treatment, water distribution, metering, billing, customer care, wastewater systems, monitoring, and control systems
- Experience or familiarity with enterprise and operational support systems such as ERP, AMS, WMS, customer care and billing, and field/mobile work management
- Experience or familiarity with utility operational technologies such as telematics, SCADA, GMS, EMS, ADMS, GIS, data historians, smart grid solutions, distribution/substation automation, and DERMS
- Experience or familiarity with smart metering solutions including AMI/AMR, wireless communications, IoT sensors, and data analytics
- Bachelor's degree in computer science, electrical engineering, information systems, or a relevant field of study, or equivalent experience
- Experience with Electricity and/or Gas Markets and Energy Trading Systems is desirable
- Master's degree, PE designation, and relevant IT or utility industry certifications are considered a plus
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