Note: The job is a remote job and is open to candidates in USA. Isos Technology is hiring a Functional Consultant to provide hands-on support and guidance to clients using Atlassian tools. The role administers Atlassian products, supports implementation and service incidents, advises clients, and contributes to sales and marketing activities.
Responsibilities
- Administer the Atlassian products and assist clients with implementation to support their business processes
- Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
- Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
- Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
- Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested
Skills
- A team player who effectively builds relationships both inside and outside the organization
- Dedicated to meeting the expectations and requirements of our clients and the Isos team
- A self-starter who values team input and is willing to give input for the betterment of the team
- 1+ years experience in a client service or help deskrole
- Effectively manage time and expectations with internal resources and clients
- Manage multiple clients and issues simultaneously
- Communicate effectively, both verbally and in writing, for technical and business operations audiences
- Analyze and interpret complex problems to deliver complete solutions
- Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
- Advise clients on best practices, guidelines, and recommendations
- Demonstrate the ability to work within the Isos culture and values
- Be authorized to work in the United States
- Experience as a Jira administrator preferred
Benefits
- Primarily work from home position
- A suite of employee benefits
- A 401(k) plan with an employer contribution
Company Overview