Note: The job is a remote job and is open to candidates in USA. Globe Life, through its AO division, is seeking passionate individuals for a fully remote Customer Service role. As a Remote Benefits Specialist, you will assist clients in understanding their benefits and provide excellent customer service while building lasting relationships.
Responsibilities
- Meet with clients through Zoom and phone consultations
- Educate families on available benefit and coverage options
- Guide clients through applications and enrollment
- Answer questions with professionalism, empathy, and care
- Assist clients with policy updates and ongoing service
- Develop long-term relationships built on trust
- Conduct policy reviews and follow-up appointments
- Deliver personalized benefit solutions
- Maintain accurate documentation and compliance with company policies and industry regulations
- Participate in ongoing virtual training and mentorship
- Strengthen communication and leadership skills
- Collaborate with a supportive remote team
- Pursue professional development and advancement opportunities
Skills
- Excellent communication and relationship-building skills
- Strong customer service mindset
- Self-motivation and accountability
- Positive attitude and willingness to learn
- Strong organizational and time-management abilities
- Professionalism, integrity, and empathy
- Ability to work independently while collaborating remotely
- Basic computer proficiency and comfort using virtual communication platforms
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Ability to obtain any required state insurance licensing (guidance provided)
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Customer Service
- Client Relations
- Benefits Administration
- Sales
- Healthcare
- Education
- Hospitality
- Financial Services
- Military or Veteran Support Services
Benefits
- 100% Remote Work
- Work from anywhere within the United States
- Flexible work-from-home lifestyle
- No commuting
- Modern virtual collaboration tools
- Company-provided qualified leads
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
- Incentive travel opportunities for qualifying team members
- Performance recognition programs
- Comprehensive onboarding
- Weekly virtual workshops
- One-on-one coaching
- Leadership development programs
- Promotion from within
- Leadership advancement opportunities
Company Overview