Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a nationally recognized leader in business process outsourcing, seeking dedicated Inbound Customer Service Representatives. In this fully remote role, you will be the first point of contact for individuals needing assistance with essential government services, providing clarity and solutions through effective communication.
Responsibilities
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
Skills
- High school diploma or GED required (additional education preferred)
- Prior customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
- Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
- Consistent attendance and reliability are essential for success in this role
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Benefits
- A fully remote role—work where you're most comfortable and productive
- Medical, Dental, Vision, Life Insurance
- Paid Time Off
- Real opportunities for career advancement
Company Overview