Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a business process outsourcing company supporting government-based programs in security, health and human services, and state benefits. The Customer Service Agent serves as the first point of contact for individuals accessing essential services by handling inbound calls, troubleshooting basic technical issues, scheduling appointments, documenting interactions, and conducting follow-ups.
Responsibilities
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
Skills
- High school diploma or GED required
- Prior remote customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to read and follow directions completely
- In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)
- Must be able to read, understand and speak English fluently
- Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
- Additional education preferred
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Benefits
- A fully remote role
- Real opportunities for career advancement
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid Time Off
Company Overview