Note: The job is a remote job and is open to candidates in USA. Pro Athlete is an eCommerce company specializing in sporting goods and apparel across various online platforms. The Customer Service Representative will provide responsive, high-quality customer support across multiple communication channels, serve as a product expert, process orders and returns, resolve shipping issues, and support customer-focused process improvements.
Responsibilities
- Answers and resolves all customer inquiries with quick response time
- Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails
- Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms
- Review paid-reviewing orders to reduce the number of credit card chargeback claims
- Initiate UPS claims on lost or damaged packages
- Walk customers through the returns process to initiate a return for a refund or exchange
- Place orders over the phone
- Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis
- Communicate effectively with other parts of the business to implement process improvement based on customer feedback
- Any other duties as reasonably assigned
Skills
- This position must be located in Missouri or Kansas
- * Customer/Client Focus
- * Verbal and Written Communication Proficiency
- * Detailed
- * Problem Solving/Analysis
- * Technical Capacity
- * Resourceful
- * **Core Value alignment**. Our Core Values are the driving force behind how we do business and live our lives
- * **Self-driven work ethic**. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion
- * **Genuine curiosity and the desire to learn.** We are ever-changing and need employees who are innovative and adaptable
- This position is expected to work their scheduled shift and must be punctual and work through the end of their shift. The current need will fill approximately 40 hours per week. This person will work four shifts during the week (1 PM to 9PM) and one weekend shift on Saturday (9 AM to 5 PM) or Sunday (12 PM to 8 PM)
- * Successful completion of a bachelor's degree, in the process of working towards a bachelor's degree, or equivalent experience
Benefits
- Perks and benefits
- This is a full-time position that may work on-site, hybrid, or remotely
Company Overview