Note: The job is a remote job and is open to candidates in USA. Dice is hiring a Full Stack Software Engineer to support its Workforce Management and contact center platforms. The role involves building and shipping full stack, cloud-native features, developing Amazon Connect integrations, participating in product design and architecture, and contributing to routing or voice/telephony components where applicable.
Responsibilities
- Build and ship features across the WFM platform and/or the broader contact center platform, working in close, continuous collaboration with the client''s internal engineering team
- Participate actively in design discussions and delivery planning, not just implementation - this MVP is explicitly designed to involve engineers in shaping the product, not just coding to spec
- Build and consume integrations with Amazon Connect (call volumes, agent performance metrics, real-time status, scheduling data) to power WFM functionality
- Develop cloud-native services and full stack components using modern patterns (containerized services, CI/CD, infrastructure-as-code where applicable)
- Work within a team held to data privacy and security standards consistent with GDPR, CCPA, and PCI DSS
- Where background allows, contribute to contact center routing logic or voice/telephony components (Kamailio / FreeSWITCH)
Skills
- 6 –10 years professional software engineering experience, full stack (backend + frontend)
- Strong track record shipping production systems in cloud-native environments - AWS preferred; comfort with Kubernetes and Docker
- Demonstrated ability to work directly with a client''s internal team and participate in design/architecture conversations, not just execute tickets
- Solid API design and integration experience - connecting to third-party or internal platform APIs (Amazon Connect experience a strong plus)
- Must be based in and eligible to work remotely within the United States
- Prior Workforce Management (WFM) software development experience
- Contact center routing development background
- Voice/telephony development experience, specifically Kamailio or FreeSWITCH
- Automation/test engineering experience, especially voice platform testing
Benefits
- 100% Remote
Company Overview