Note: The job is a remote job and is open to candidates in USA. Social Factor is a social media agency that helps brands listen, reach, and respond through human-centered digital strategies. The company is seeking a freelance Data Analyst to support Sprinklr implementation projects by building dashboards, developing queries and topics, producing reports, and ensuring data quality across multiple client assignments.
Responsibilities
- Build, test, refine, and maintain complex Boolean queries, listening topics, themes, and keyword groups
- Configure Sprinklr rules, tags, custom fields, classifications, and automated workflows to support accurate reporting and analysis
- Design and maintain Sprinklr dashboards, widgets, filters, and reporting views aligned with client and business objectives
- Perform quality assurance on queries, dashboards, tagging structures, data accuracy, calculations, and report outputs
- Adapt dashboards and reports for different audiences, including analysts, client teams, senior leaders, and executives
- Work independently in a remote freelance environment and communicate proactively about progress, questions, risks, and deadlines
- Create or follow established templates, methodologies, naming conventions, documentation standards, and quality-control processes
- Apply strong understanding of social media metrics, earned and owned media measurement, sentiment analysis, and digital analytics
- Manage multiple reporting assignments and deadlines while maintaining accuracy, consistency, and attention to detail
Skills
- Advanced hands-on experience with Sprinklr, particularly Social Listening, Reporting, and Insights
- Experience with Excel or Google Sheets and PowerPoint or Google Slides; experience with additional social listening, data visualization tools (Data Studio previously known as Looker Studio) or business intelligence platforms is a plus
- Apply strong understanding of social media metrics, earned and owned media measurement, sentiment analysis, and digital analytics
- This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; 2-4 years of Sprinklr experience
- Minimum of Windows 10 and macOS 12.X
- Internet speed requirement of a minimum of 50 mbps
Benefits
- Work independently in a remote freelance environment
- A casual atmosphere of a growing dynamic agency
Company Overview