Note: The job is a remote job and is open to candidates in USA. SpinQuest is hiring a Fraud and Payments Analyst to protect its social gaming platform and players. The role investigates fraud and transaction patterns, manages payment disputes, and strengthens risk-prevention measures.
Responsibilities
- Monitor, investigate, and mitigate player fraud, account takeovers, suspicious account activity, and potentially fraudulent transactions
- Evaluate account activity and transaction patterns to make informed risk decisions regarding player accounts and pending transactions
- Monitor, review, and file bank disputes related to user transactions
- Analyze player accounts and transaction activity to identify potential money laundering and other financial crime risks
- Provide timely, professional, and empathetic responses to users affected by fraudulent activity
- Identify emerging fraud trends and implement preventative measures to strengthen account security and reduce financial risk
- Follow SpinQuest’s service standards, policies, and procedures to maintain a consistent, high quality player experience
- Identify opportunities to improve fraud detection processes, risk management workflows, and the tools used to protect our platform
Skills
- 3+ years of experience in fraud analysis, payments analytics, or a related field
- Strong analytical and decision making skills, with the ability to identify patterns, anomalies, and potential risks in player activity and transaction data
- Experience investigating fraudulent transactions, account takeovers, payment disputes, or suspicious financial activity
- Excellent problem solving skills and the ability to remain calm, objective, and professional when handling difficult or time sensitive situations
- Strong attention to detail, organizational skills, and the ability to consistently follow established processes and procedures
- Ability to collaborate effectively with a team while adapting to changing priorities and new responsibilities
- Comfort learning new tools, systems, and workflows in a fast paced startup environment
- Curiosity about fraud prevention tools and systems, with an interest in identifying opportunities to improve their functionality and effectiveness
- Preferably within social gaming, sweepstakes gaming, iGaming, or another regulated environment
- Experience working with fraud detection tools, payment processors, chargeback management systems, or risk monitoring platforms
- Experience with account takeover prevention, identity verification, or transaction monitoring
- Familiarity with anti money laundering (AML) practices and financial crime prevention
- Experience working in social casino, sweepstakes gaming, iGaming, or other high volume consumer transaction environments
- Experience developing or improving fraud prevention workflows, risk policies, or account security measures
Benefits
- Remote work in the United States
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