Note: The job is a remote job and is open to candidates in USA. America First Credit Union is seeking a Fraud Operations Business Analyst to support enterprise-wide fraud initiatives. This role combines analytical expertise with strategic leadership to deliver effective fraud mitigation capabilities while ensuring compliance with regulatory requirements.
Responsibilities
- Interpret and apply BSA/AML, fraud, and regulatory requirements to business processes, system enhancements, and operational workflows
- Conduct risk assessments to identify fraud vulnerabilities and recommend mitigation strategies
- Analyze fraud trends, suspicious activity patterns, and operational data to Support decision-making and compliance reporting
- Partner with BSA Compliance and Fraud Operations teams to ensure alignment with regulatory expectations and internal policies
- Support audits, regulatory exams, and internal reviews by preparing documentation, data, and process explanations
- Gather, document, and refine business requirements for fraud detection systems, case management tools, and compliance platforms
- Translate business needs into functional specifications for technology teams
- Evaluate current-state processes and recommend improvements that enhance fraud prevention, customer experience, and operational efficiency
- Develop user stories, acceptance criteria, and process flows that support Agile
- Facilitate cross-functional workshops, requirements sessions, and solution design discussions
- Serve as a support to the Product Owner acting as a Lead Analyst for the Fraud Solutions Agile team, guiding sprint planning, backlog prioritization, and roadmap
- Ensure the team delivers high-quality fraud prevention capabilities, enhancements, and system integrations
- Collaborate closely with developers, QA analysts, data scientists, and business stakeholders to ensure clarity of requirements and alignment with strategic goals
- Monitor sprint progress, remove blockers, and ensure timely delivery of features that support fraud detection, case management, and compliance workflows
- Champion Agile best practices and foster a culture of continuous improvement within the team
- Act as a liaison between Compliance, Fraud Operations, Technology, and business units
- Communicate complex fraud and compliance concepts in clear, actionable terms for both technical and non-technical audiences
- Prepare executive-level reporting on fraud trends, project progress, and risk
- Build strong relationships with internal partners to ensure alignment on priorities and outcomes
Skills
- Bachelor's degree in Business, Finance, Information Systems, or related field
- 3–7+ years of experience in Fraud, BSA/AML compliance, or financial crimes risk management
- Proven experience as a Business Analyst supporting fraud or compliance-related systems
- Strong understanding of fraud detection tools, transaction monitoring systems, and case management platforms
- Experience working in Agile environments
- Excellent analytical, problem-solving, and communication skills
- Ability to manage competing priorities and drive results in a dynamic environment
- Familiarity with machine learning–based fraud models or rules-based detection systems
- Experience with Jira, Confluence, or similar Agile tools
- Experience with Python and R
- Strong SQL abilities
- Experience with both Oracle and Microsoft
- Knowledge of banking operations, payments, digital channels, or financial services technology
- Ability to translate regulatory requirements into technical specifications
Benefits
- In office and Work @ Home available
- Mon - Fri Flex
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