Note: The job is a remote job and is open to candidates in USA. Catapult Federal Services is recruiting for a Fraud and Risk Operations Analyst to support a Strategy and Investigations team focused on detecting and investigating potentially fraudulent activity across consumer accounts and digital products. The role primarily involves reviewing datasets, identifying suspicious patterns, investigating account opening fraud and account takeover, documenting findings, escalating cases, and collaborating on remediation activities.
Responsibilities
- Investigate suspicious account activity and potential fraud
- Identify patterns, anomalies and unusual activity within fraud-related datasets
- Investigate potential Account Opening Fraud and Account Takeover activity
- Review indicators such as emails, IP addresses, credentials, account activity and other fraud signals
- Compare and analyze information across multiple Google Sheets
- Use basic formulas and data comparison techniques within Google Sheets
- Escalate suspicious or complex activity to senior analysts and investigators
- Collaborate with team members to determine appropriate actions on potentially fraudulent accounts
- Document and communicate investigation findings clearly
- Provide regular progress updates to management and team members
- Participate actively in remote team meetings and one-on-one meetings
- Potentially assist with account resets, deactivations or other remediation activities after gaining experience and approval from the team
Skills
- Previous hands-on experience with **fraud and risk investigations**
- Experience investigating **Account Opening Fraud (AOF)**
- Experience investigating **Account Takeover (ATO)**
- Strong ability to recognize suspicious patterns and anomalous account activity
- Comfortable working with and comparing data across multiple **Google Sheets**
- Ability to use basic spreadsheet formulas and navigate multiple datasets
- Previous exposure to **SQL** with a basic understanding of queries and data analysis
- Strong analytical and investigative mindset
- Excellent communication and collaboration skills
- Ability to work independently, meet deadlines and proactively provide updates
- Comfortable working remotely while remaining actively engaged with the team
- This position may be performed remotely; however, candidates must be able to collaborate effectively with a distributed team
- Remote employees should be comfortable actively participating in video meetings, particularly team meetings and one-on-one meetings
- Candidates must be able to collaborate effectively with a distributed team
- Ability to work Pacific Time business hours is strongly preferred
- Suspicious Activity Report (**SAR**) experience
- Experience within fintech, financial services, banking, payments or consumer credit
- Additional data analytics experience
- Exposure to BI or dashboarding tools
- Experience working with distributed or remote fraud-investigation teams
- Previous experience in a fast-paced technology company
Benefits
- Remote work arrangement; Pacific Time hours are strongly preferred.
- Candidates located in San Diego who can work from the local office may have an advantage.
- Candidates located near Charlotte who are open to hybrid work may also be considered.
Company Overview