Note: The job is a remote job and is open to candidates in USA. S3 Shared Service Solutions, LLC is a Credit Union Service Organization dedicated to supporting credit unions and their members. They are seeking a Fraud Analyst to independently review and investigate suspected fraudulent activities, utilizing various monitoring systems to protect members and credit unions from losses.
Responsibilities
- Monitor alerts and communications from various sources to identify and investigate suspicious activity or behavior
- Take action to ensure members and credit unions are protected from further loss exposure from a fraud incident
- Document all fraud incidents utilizing notes, emails, excel files, and case management systems
- Investigate complex fraud cases
- Mentor Associate Fraud Analysts through their investigations when needed
- Report required items and any other suspicious activity or behavior that might warrant a SAR to BSA Department
- Collaborate with other internal departments, partners, and law enforcement when needed during a fraud investigation
- Strong knowledge of products and services and advanced knowledge of detection techniques
- Document daily workflows using job aids or procedures when needed
- Identify fraud gaps or fraud trends and report to Fraud Management immediately
- Additional job-related projects and duties as assigned by management
Skills
- Must maintain confidentiality
- Strong communication skills both verbal and written
- General knowledge of Microsoft Office (Word, Excel, and Outlook)
- Works well independently and as part of a team
- Excellent customer service skills
- Ability to prioritize workload based on member and department needs
- Associate degree in related field is preferred
- 2 years' fraud investigation experience working for a financial institution is highly desired
Benefits
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
- Training programs designed to power your success
Company Overview