Note: The job is a remote job and is open to candidates in USA. AMI AssetTrack is seeking a detail-oriented Fractional Account Manager to execute customer renewals and support day-to-day account management activities. The role involves managing the customer renewal process, creating quotes, and collaborating with internal teams to ensure smooth execution and identify opportunities for improvement.
Responsibilities
- Own and manage the end-to-end customer renewal process from quote preparation through close
- Create accurate and timely renewal quotes
- Deliver renewal quotes to customers and track status, follow-up, and next steps
- Negotiate pricing and renewal terms within approved guidelines
- Follow up consistently with unresponsive customers through email, phone, and other appropriate channels
- Maintain accurate records of renewal activity, customer communications, and pipeline updates in the CRM
- Monitor upcoming renewals and proactively manage timelines to reduce risk and prevent service lapses
- Partner with Customer Success and other internal teams to support smooth renewal execution
- Identify renewal risks, customer concerns, and potential churn indicators, and escalate issues proactively
- Support customer outreach activities, including scheduling business reviews and helping ensure meetings are confirmed
- Serve as a point of contact for routine account-related matters and route issues to the appropriate internal team as needed
- Prepare and share renewal status updates, account summaries, and follow-up reports with internal stakeholders
- Help maintain accurate customer records, contract details, and account information across systems
- Coordinate cross-functional follow-up on outstanding customer items, approvals, documentation, and next steps
- Support onboarding handoffs and other transition points related to renewals and lifecycle management, as needed
- Contribute to improving renewal processes, templates, tools, and internal workflows
- Recommend practical improvements to renewal tracking, quote management, customer follow-up, and scheduling processes
- Deliver a professional, responsive, and customer-friendly experience across all renewal and account touchpoints
Skills
- Proven experience managing customer relationships in an account management, renewals, customer success, or related client-facing role
- Strong written and verbal communication skills with both customers and internal stakeholders
- Experience working in CRM systems and maintaining accurate account records
- Excellent time management, organization, and follow-through skills
- Strong problem-solving and judgment, with the ability to manage issues independently and escalate appropriately
- Comfortable working independently in a fully remote environment while collaborating effectively across teams
- Experience in a technology, SaaS, or subscription-based business environment
- Strong documentation, reporting, and follow-up discipline
- Ability to analyze account activity, identify trends, and spot renewal risks
- Degree in business related field
- Experience with subscription renewals, contract coordination, or recurring-revenue account management
- Familiarity with sales processes, quoting workflows, and customer lifecycle management
- Experience with sales enablement, CRM, or revenue operations tools
- Relevant certifications in sales, account management, or customer relationship management
Benefits
- Flexible hours based on business needs
- Fully remote
- 100% Medical benefits paid for employee
- 3% 401K match
Company Overview