Note: The job is a remote job and is open to candidates in USA. Ez Health is building a consumer healthtech company that pairs older adults with human guides supported by custom AI tools. The Founding Operations Leader will build and improve the systems, workflows, and processes needed to scale guide operations and deliver consistent, high-quality client support.
Responsibilities
- Help Guides succeed. Improve onboarding, training, tools, and workflows so frontline teams can do even better work with clients
- Make day-to-day operations work better. Find friction, understand what’s causing it, and implement improvements that hold up as we grow
- Help us put resources where they’re needed. Support workforce planning, scheduling, capacity management, and caseload allocation
- Make processes repeatable. Build playbooks and a knowledge bases that people can find, understand, and use
- Take projects across the finish line. Coordinate across teams, clarify ownership, manage timelines, and keep decisions moving
- Use data effectively. Track operational performance, spot recurring issues, and measure whether changes are working
- Bring new services to life. Coordinate launches, work through the operational details, and turn early learnings into repeatable processes
- Stay close to the people doing the work. Gather feedback from guides and team leads, test improvements, and adjust based on what happens in practice
Skills
- 3+ years of experience in operations, business operations, strategy, chief of staff, or a related role
- Experience in a growing organization where priorities evolve and processes are still being built
- Examples of processes you've improved or projects you've personally taken from an idea through implementation
- Strong problem-solving skills: you ask good questions, get to the root of an issue, and bring structure to unclear problems
- Comfort using spreadsheets, operational data, and performance metrics to make decisions
- Good judgment about what matters most, what can wait, and when to bring others into a decision
- Strong organization, attention to detail, and reliable follow-through
- Clear communication and the ability to build productive relationships across teams
- A willingness to get into the details, learn unfamiliar areas, and take responsibility for the outcome
- Experience in people-intensive or customer-facing operations is a plus
Benefits
- Equity
- Health insurance
- Paid time off
- The opportunity to build alongside an experienced team and take on increasing ownership as EzHealth grows.
Company Overview