Note: The job is a remote job and is open to candidates in USA. Credentially is a purpose-driven healthcare technology company providing a SaaS platform that automates healthcare professional onboarding and credentialing. The Forward Deployed Product Manager will work closely with US customers and prospects to understand their credentialing workflows, recommend product solutions, evaluate AI applications, identify product gaps, and inform the product roadmap.
Responsibilities
- Lead early conversations with US customers and prospects. Ask the questions that surface how the organisation really runs, not how the process is written down
- Work out how the product solves a customer's real challenges, both what it does today and, more and more, what AI can do for them. AI is the fast-moving part, so a lot of this is judging where it genuinely fits a workflow and where it doesn't
- Turn what you learn into recommendations, grounded in what the product can actually do today
- Spot the gaps between what customers need and what we've built, and take that back to the roadmap. The real problem, not just the feature someone asked for
- Be a credible sounding board on US healthcare credentialing in front of enterprise buyers
Skills
- US healthcare staffing and credentialing domain knowledge. This is the non-negotiable. It's the hardest and slowest thing to learn, so you arrive with it. You know how US credentialing works, including the state-by-state complexity. You don't need to have run a travel-nursing desk, but you do need to genuinely know this world
- Curiosity. The trait underneath everything. You ask a lot of questions and you're determined to understand how something really works. This has to be there on day one
- Product judgement. Enough to make grounded recommendations and spot what's missing. The product itself is learnable
- AI appetite. You're genuinely into AI. You use it, you understand it, and you're happy to go deep. This matters both ways: how AI helps our customers, and how we use it as a team. The wider technical depth is learnable, the appetite has to be there already
- Startup generalist. Comfortable in ambiguity and happy to wear a few hats
- Experience working closely with enterprise customers, as a solutions PM, deployment lead or similar
- A feel for how modern AI systems get built and where they tend to break
- Commercial scoping experience, from discovery through to a solid statement of work
Benefits
- A positive and inclusive work environment where employees feel valued, motivated, and supported.
- While you remain employed at Credentially, you will be part of the company’s MIP (Management Incentive Plan), which is share-based rather than option-based.
- Opportunities to expand your skills through training courses, workshops, and conferences.
Company Overview