Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, dedicated to transforming customer success through innovative solutions. The Forward Deployed Consultant / Senior Consultant is responsible for designing and implementing automated business process solutions while collaborating closely with various teams to enhance customer engagement and operational efficiency.
Responsibilities
- Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
- Own the feature lifecycle for specific components from discovery through launch and iteration
- Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows
- Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
- Build solution blueprints and workflow automations using current platform features
- Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions
- Validate, test, and iterate blueprints for accuracy, consistency, and performance
- Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
- Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
- Document solution architecture, demonstrations, and implementation guidelines
- Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
- Act as the voice of the customer within the development process
- Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
- Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
- Support rollout and enablement of blueprint solutions across teams and customers
Skills
- 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
- Experience building external-facing products in enterprise B2B SaaS environments
- Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
- Proven experience translating business requirements into structured automated workflows or solutions
- Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
- Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences
- Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
- Rigor and consistency in managing product backlogs and executing delivery
- Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
- Experience with prompt design or agent-based automation solutions
- Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
- Experience with network effects and cold start strategies
- Familiarity with feature prioritization and product feedback processes
- Lean, Six Sigma, or related process improvement certification
- A related technical degree
- Experience within the Supply Chain or Financial Services sector highly preferred
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Company Overview
Company H1B Sponsorship