Note: The job is a remote job and is open to candidates in USA. Salesforce is an AI CRM company developing Agentforce solutions for customer success. The Forward Deployed Consultant / Senior Consultant designs, implements, and optimizes automated business process solutions, owns solution roadmaps and feature lifecycles, and partners with customers, AI agents, engineering, and design to deliver scalable workflow automation.
Responsibilities
- Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
- Own the feature lifecycle for specific components from discovery through launch and iteration
- Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows
- Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
- Build solution blueprints and workflow automations using current platform features
- Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions
- Validate, test, and iterate blueprints for accuracy, consistency, and performance
- Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
- Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
- Document solution architecture, demonstrations, and implementation guidelines
- Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
- Act as the voice of the customer within the development process
- Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
- Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
- Support rollout and enablement of blueprint solutions across teams and customers
Skills
- 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
- Experience building external-facing products in enterprise B2B SaaS environments
- Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
- Proven experience translating business requirements into structured automated workflows or solutions
- Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
- Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences
- Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
- Rigor and consistency in managing product backlogs and executing delivery
- Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
- Experience with prompt design or agent-based automation solutions
- Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
- Experience with network effects and cold start strategies
- Familiarity with feature prioritization and product feedback processes
- Lean, Six Sigma, or related process improvement certification
- A related technical degree
- Experience within the Supply Chain or Financial Services sector highly preferred
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Remote Home-Based
Company Overview
Company H1B Sponsorship