Note: The job is a remote job and is open to candidates in USA. The client is a Florida-based Fortune 500 company seeking a Financial Operations Supervisor to lead a remote team in a high-volume financial operations environment. The role oversees team performance, quality, coaching, KPI management, transaction processing, financial data review, reporting, and resolution of operational issues.
Responsibilities
- Supervise and develop a team of approximately 20 Financial Representatives, with support from Team Leads
- Conduct regular one-on-one meetings, provide coaching, and manage employee performance and development
- Monitor team and individual KPIs, productivity, quality, and operational performance
- Oversee high-volume processing of provider overpayments, refunds, payments, debt collections, and claims adjustments
- Review and analyze financial data and reports prepared by Team Leads to ensure accuracy and completeness
- Oversee Accounts Receivable, Accounts Payable, cash receipts, collections, reconciliations, and related financial transactions
- Identify trends, discrepancies, and process issues and ensure appropriate resolution
- Support monthly and quarterly reporting by reviewing and validating data provided to the financial reporting team
- Ensure work is completed accurately and within established deadlines, procedures, and quality standards
- Assist with training, process improvements, audits, special projects, and changing business requirements
- Collaborate with internal departments and external stakeholders to resolve financial and operational issues
Skills
- High school diploma required
- Previous supervisory, management, or team leadership experience
- Experience leading a team in a high-volume production or transaction-processing environment
- Background in accounting, financial operations, accounts receivable, accounts payable, collections, banking, insurance, healthcare, or a related field
- Experience monitoring KPIs and using performance data to coach and manage employees
- Strong analytical and problem-solving skills with excellent attention to detail
- Strong Excel and Microsoft Office skills
- Excellent written and verbal communication skills
- Ability to effectively lead and manage a remote team
- Candidates must reside in the Eastern or Central Time Zone
- U.S. Citizens or Green Card holders only
- Bachelor's degree in Accounting, Finance, Business, or a related field preferred
- Medicare or healthcare financial operations
- Insurance claims or provider financial operations
- Provider overpayments or debt recovery
- Accounts receivable, collections, cash receipts, or reconciliation
- Medicare Secondary Payer (MSP) activities
- HIGLAS or other healthcare financial systems
- Experience working with financial data used for monthly or quarterly reporting
Benefits
- Up to 10% annual bonus
- Permanent, fully remote opportunity
Company Overview