Note: The job is a remote job and is open to candidates in USA. Empower is a financial services company helping customers achieve financial freedom through retirement savings solutions. The Financial Customer Service Representative provides call-center support for customers’ retirement savings accounts, educates customers, communicates plan updates, and processes account transactions and changes.
Responsibilities
- Provide excellent service within our call center for our customers’ retirement savings accounts
- Educate and empower our customers without having to make cold calls or sales
- Communicate critical plan updates and changes
- Process contribution changes, loans, and withdrawals
- Process general account changes upon direction from the customer
Skills
- Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
- Associates degree or higher **AND** at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) **OR** two or more years of customer service experience
- Capability to work overtime as required based on business need
- Minimum service level of **50Mbps download and 10Mbps upload** to ensure the best voice quality
- Associates are *required* to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT
- Financial Services or call center experience
- A passion for providing quality customer service
- Desire to engage with customers over the phone
- Capability to adapt communication style while servicing our diverse customer base
- Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
- To ensure you are set up for success, you will be required to provide reliable high-speed internet with a **wired** connection as well as a place in your home to attend training and work without interruption
Benefits
- Flexible work environment
- Fluid career paths and internal mobility
- Paid associate training program
- Continuous coaching for the role and career trajectory
- Other necessary computer equipment, headset and training materials will be provided
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Company Overview