Note: The job is a remote job and is open to candidates in USA. Spire Orthopedic Partners is a national partnership of orthopedic practices that provides administrative, operational, and capital support to physicians. The Financial Counselor investigates and determines patients’ financial responsibility, verifies insurance benefits and eligibility, collects payments before procedures, and maintains related documentation and reconciliation records.
Responsibilities
- Confirms patient’s benefits to determine any patient responsibility prior to procedure, i.e., deductibles, co-insurance and copays. Both Professional and facility
- Outbound calls to patients to educate on financial responsibilities
- Verifies insurance eligibility prior to services being rendered
- Attempts to collect and post patient’s responsibility prior to procedure
- Maintains documentation of all patient interactions in compliance with organizational standards
- Maintains collection logs by practice for reconciliation purposes
- Collaborates with Practices and RC Leadership
- Collaborates with Surgical Coordinators to support prior authorizations, review for add-on procedures
- Addressing all Revenue Cycle Correspondences, including but not limited to, email, faxes, written, and internal Practice Management communications
- Other duties as assigned
Skills
- High School Diploma or equivalent
- Strong knowledge of insurance identification and processes, billing procedures, and healthcare regulations
- Strong communication skills
- Strong problem-solving skills
- Proficiency with electronic health record systems and Microsoft Office Suite
- Previous experience in healthcare financial services and/or revenue cycle preferred
- Bilingual is a plus
Benefits
- Fully remote work arrangement
- Excellent growth and advancement opportunities
- Access to a diverse network of practitioners
- Broad infrastructure of tools and programs to enhance the employee experience
- Generous PTO
- Health, dental, and vision benefits
- 401(k)
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