Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies supports financial operations for California’s Medi-Cal program and is seeking an experienced Financial Cash Control Supervisor. The role leads financial cash control operations, including accounts receivable, EFT, refunds, correspondence, and related transactions, while managing team performance, resolving complex issues, and improving processes.
Responsibilities
- Supervise Financial Cash Control operations, including accounts receivable, EFT enrollment and maintenance, refunds, financial correspondence, and related financial transactions
- Lead, coach, train, and develop employees while managing daily workflow, assignments, productivity, quality, performance, and established service-level requirements
- Oversee financial requests tracked through customer relationship management (CRM) systems and financial adjustments processed through Medicaid Management Information System (MMIS) financial applications
- Research and resolve complex financial issues involving clients, providers, members, accounts receivable, payments, refunds, EFT, or related financial transactions
- Partner with clients, Claims, Information Technology, and other internal teams to identify requirements, resolve operational issues, support system changes, and improve financial processes
- Analyze existing workflows and recommend process improvements designed to increase accuracy, efficiency, consistency, compliance, and overall service delivery
- This is a **remote position supporting California’s Medi-Cal program.**
- You will lead employees responsible for financial transactions involving clients, healthcare providers, and members
- You will manage multiple priorities and deadlines while maintaining accuracy, quality, service levels, and compliance with Medi-Cal and organizational requirements
- You will regularly collaborate with clients, leadership, Claims, Information Technology, and other internal business partners
- You will be responsible for employee development, coaching, performance management, and helping the team achieve established operational objectives
- You will handle confidential financial, member, provider, client, and company information in accordance with applicable privacy, security, and regulatory requirements
Skills
- Bachelor's degree or an equivalent combination of education and relevant experience
- Six or more years of experience in financial operations, accounts receivable, accounts payable, cash control, payment processing, healthcare financial operations, or related financial functions
- Three or more years of leadership or supervisory experience, including responsibility for coaching, training, employee performance, and day-to-day operations
- Experience managing operational performance, workflow, service levels, quality, and competing priorities in a high-volume environment
- Experience working with business processes and related information technology applications
- Strong analytical, problem-solving, organizational, communication, and process-improvement skills
- Experience with CRM, MMIS, healthcare claims, or financial systems is preferred
Benefits
- Work flexibility
- Learning and career development
- Generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Company H1B Sponsorship