Note: The job is a remote job and is open to candidates in USA. Saint Leo University is an institution focused on educating and preparing students for life and leadership. The Financial Aid Processor reviews applications, determines eligibility, awards and disburses aid, administers federal and state programs, and reconciles aid accounts. The role also provides financial aid guidance and service to prospective and enrolled students through phone and email.
Responsibilities
- Perform application review and determination of student eligibility to prepare file for student aid awarding. Application review includes:
- Verification: verify accuracy of data and make corrections as needed
- Federal database (C-code) resolution
- Identify/resolve conflicting information by collecting additional data
- Review financial aid history
- Evaluate satisfactory academic progress status
- Review exception reports and make corrections as needed to ensure appropriate financial aid eligibility
- Perform student awarding and disbursement following federal, state and institutional guidelines
- Communicate with students when necessary to resolve processing issues via the Financial Aid TOPdesk system
- Perform federal aid processing including origination and disbursement reporting, error resolution and monthly reconciliation
- Perform state aid processing including determining eligibility, awarding, reporting and reconciliation
- Perform financial aid recalculation/revisions related to attendance, enrollment change, special circumstance appeal, satisfactory academic progress appeal, post-screening reason code eligibility changes, additional sources of aid, over award, and over payment
- Maintain confidentiality of work related information and materials
- Provide information to prospective and enrolled students regarding financial aid program requirements and procedures via inbound telephone calls and email
- Research financial aid issues; review forms for completeness, accuracy; verify information reported on student applications and other documentation
- Demonstrate integrity, ethical behavior in working with confidential information
- Work collaboratively with other departments to ensure that expectations of financial aid service are met consistently
- Participate in special events, evening, and weekend work as needed
- Contribute to the overall success of the Financial Aid Office by performing other duties as assigned by the management team
Skills
- Demonstrate competencies to work in technology driven operation
- Analytical skills, strong interpersonal and communication skills and student-centered customer service orientation
- Must be able to work in a collegial and collaborative manner within a team environment
- Demonstrate success working with students or customers in a service-oriented environment
- Bachelor's degree from a regionally accredited institution
- Demonstrated critical thinking skills and ability to work successfully with cross-functional teams
- Detail oriented, excellent time management skills
- Superior organizational skills; ability to execute multiple objectives concurrently
- Proficient with Microsoft Word and Excel
- Ability to react and adjust quickly to changing conditions
- Ability to multi-task daily
- Ability to produce a high volume of quality work, timely and accurately
- Ability and willingness to work occasional evenings and weekends
- The employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess
- The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description
- Experience in financial aid
Benefits
- FREE Tuition - Employee, Spouse, and Dependents*
- Tuition Exchange Opportunity - Dependent of Employees*
- Generous Paid Leave - Sick, Vacation, and Holidays
- Comprehensive Group Health Plan (Medical, Dental, and Vision)
- Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
- 100% Employer-Funded Health Reimbursement Account
- 100% Employer-Paid Short Term Disability Insurance
- 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
- Employer-provided life insurance
- Discounted On-Campus Dining Meal Plans
- Nationwide Pet Insurance
- Flexible Spending Accounts
- 403b Retirement Plan
- Wellness Center
- Eligibility based on meeting required service period
- Available benefits based on employment status (Full Time vs Part Time).
Company Overview
Company H1B Sponsorship