Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a company dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer II, you will support advanced scientific instruments by installing, troubleshooting, and repairing complex equipment while ensuring excellent customer service.
Responsibilities
- Install, maintain, troubleshoot, and repair complex equipment
- Provide exceptional customer service
- Work with customers across research, industrial, and healthcare settings
Skills
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English required; additional languages beneficial
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Additional relevant certifications are advantageous
Benefits
- A variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview