Note: The job is a remote job and is open to candidates in USA. PFI Conveyors is a company that specializes in industrial equipment, and they are seeking a Field Service Engineer to provide technical support for their products. The role involves responding to customer needs, conducting field services, and ensuring high levels of customer service while traveling up to 50% of the time.
Responsibilities
- Respond to customer needs within assigned territory and/or product range. The assigned territory will require a focus on Food Grade Industrial Equipment products, primarily Industrial Conveyor products
- The position will also include providing technical services over the phone
- Field Engineers are responsible for providing technical phone support for the customer service group, especially while working in the office when not traveling
- Be the primarily domestic and some international travel 50% of the time requiring the ability to drive and/or fly for extended periods
- Have responsibilities relative to accounts or projects within the territory site services include: surveys, technical product information, training, problem solving, applications engineering
- This will include failure analysis and resolution with internal and external reporting
- Establish good communications and a working rapport with Product Engineering and Project Management Team to ensure a high level of customer service is delivered
- This includes communication travel itineraries to your supervisor and other affected team members
- Understand PFI products and the applications in which they are used
- Be responsible for Labor Reporting (FASF’s & FSTS’s) when PFI will charge for field services, to include details of work performed, time required for completion and cost charged to the customer for said work
- Be responsible for adherence to all safety rules and guidelines as specified by PFI and any facility being visited
- Demonstrate proficiency with use of computer software including but not limited to Microsoft Word, Excel, Power Point, CAD, Video Conferencing, and email
- Continually exhibit the qualities of trustworthiness, a strong work ethic and positive attitude
- Apply good verbal and written communication skills to internal and external customers
- Work hours and workdays can vary significantly based on customer demands
- Regular and consistent attendance is required, and odd or extra hours may be required as needed
- Be responsible for analyzing, inspecting, and recommending product to be reworked, refurbished and/or modified to include a report when required
- Perform extra assignments as needed and related task assignments in the work area
- Provide department training when assigned
- May be required to lead a team of individuals who are assigned on-site responsibility for the Life Cycle management of PFI products for the length of time as contracted with/by PFI customers
- This will include a monthly review of the performance of PFI products at the contracted locations and technical support for contracted locations
Skills
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Working knowledge of CAD Software
- MIG & TIG Welding skills and the ability to operate small power tools
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Engage in regular, consistent attendance
- A two-year Industrial Technology degree with two to three years of related experience and/or training
- Equivalent combination of education and experience
- Millwright Apprenticeship or related experience
- Valid driver's license
- Valid passport or ability to acquire one at PFI expense
- Continually participate in additional training related to the job
Company Overview
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