Note: The job is a remote job and is open to candidates in USA. Hoffman Enclosures, Inc. (nVent) is seeking a Field Application Engineer to provide technical expertise and customer support for data center solutions. The role supports sales and customers through product application guidance, quotations, training, technical proposals, and strategic product projects.
Responsibilities
- Serve as a domain authority for nVent Data Center Solutions products, including their application, for nVent functions including Sales, Product Management, Operations, etc in the **Central US** and **Latin America** region
- Provide first-line product support by providing help to customers and colleagues using nVent Data Solutions and Electrical Connections - new products and services
- Evaluate customer RFQs and build costing/quotes with technical and commercial content
- Provide technical application assistance to identify modified and engineered products based on customer specifications and application requirements!
- Prepare and submit quotations & proposals of non-standard products using internal CPQ and ERP systems
- Conduct product training for customers and train distributors on quoting tools
- Prepare compliance documents against customer specifications
- Lead strategic projects for product improvements, cost reduction, product consolidation, and new product development
- Review training literature for technical accuracy including installation guides and procedures, operations manuals, and online learning
- Represent nVent in industry codes and standards committees
- Provide market-specific intelligence and feedback on products and services to the commercial teams. Assist commercial teams with voice-of-customer (VOC) visits
- Plan activities together with the Sales Leader
- Identify the project in the closing phase with the sales team and provide vital technical support!
- Advises their manager about all situations, developments, and occurrences that are significant for the manager or are requested by them, as well as about all upcoming decisions that require their approval
Skills
- Bachelor's Degree in electrical, mechanical, or applications engineering or equivalent work experience in Data Center infrastructure, design, and construction space
- Strong technical background in Power and Air and Liquid Cooling Solutions in the Data Center space is helpful
- Understanding of Data Center Power and Cooling Architecture from UPS to rack/equipment level a plus
- Excellent interpersonal and communication skills with a customer 1st mentality
- A valid driver's licence is required
- Highly preferred in **English and Spanish** language proficiency
- Ideally 5+ years of experience in a technical application's role supporting Data Center product solutions
Benefits
- Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance for eligible full-time employees.
- A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
- Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
- Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
- Ability to work 100% remotely in the central US.
Company Overview
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