Note: The job is a remote job and is open to candidates in USA. Northrop Grumman is a pioneering aerospace and defense company that develops revolutionary systems and technological advancements. The Extended Workforce Solutions HR Project Manager supports the Talent Acquisition organization by managing contingent labor and contract services processes, system integrations, reporting, vendor coordination, and issue resolution across VNDLY, Workday, and ServiceNow.
Responsibilities
- Monitor daily file transfer and integration error reports across VNDLY, Workday, and ServiceNow
- Identify root causes of integration issues and drive timely resolution with internal partners and external vendors
- Document recurring error patterns and recommend process or configuration improvements
- Maintain working knowledge of integrations and data flows between VNDLY, Workday, ServiceNow, and related extended workforce processes
- Serve as a subject matter resource on VNDLY integrations
- Map and maintain documentation of downstream system dependencies related to contingent labor and contract services transactions (e.g. IDM, AAO, ESIS, CPA, LX)
- Act as point-of-contact for downstream stakeholders to triage issues, coordinate fixes, and communicate impacts and resolution timelines
- Create, run, and analyze ad-hoc reports in VNDLY to support operational oversight and decision-making
- Translate data findings into clear insights, summaries, and recommendations for leadership and partner teams
- Support audit and compliance-related reporting needs as required
- Assist with vendor management of VNDLY-related contract services, including initiating invites, supporting candidate onboarding workflows, and ensuring accuracy of work orders and related documentation
- Partner with internal stakeholders and Magnit to maintain consistent processes for contingent workers
- Ensure alignment and data consistency between the contract labor (CL) and contract services (CS) modules in VNDLY
- Help customers and internal stakeholders correctly categorize work as CL or CS based on defined criteria
- Develop and maintain standardized procedures that reduce friction between CL and CS processes and improve user experience
- Educate customers and stakeholders using VNDLY on the functional and process differences between CL and CS
- Provide guidance on how to set up and manage engagements in the appropriate module to support compliance, accurate billing, and reporting
- Develop and maintain reference materials (job aids, FAQs, overviews) explaining CL vs. CS usage
- In cases where work is reclassified, partner with Magnit (consulting group administering the VNDLY contract labor module) to manage occasional worker transfers between contract labor and contract services within VNDLY
- Validate data during these transfers to ensure accuracy of assignments, billing, and worker records
- Track and report on transfer-related issues to inform process clarification and user education
- Collaborate with Magnit and internal technical teams on error resolution related to contingent worker and contract services data in VNDLY and downstream systems
- Log, prioritize, and follow through on issue tickets; provide detailed documentation to support troubleshooting
- Test fixes and enhancements in lower environments prior to production deployment
- Maintain process documentation, job aids, and knowledge articles for extended workforce solutions as needed
- Communicate status of issues, risks, and changes clearly to Talent Acquisition leadership and affected stakeholders
Skills
- Master's degree OR Bachelor's degree and 2 years of related experience OR Associate's degree and 4 years of related experience OR High school diploma or equivalent and 6 years of related experience
- Experience working in HR, Talent Acquisition, or an HR service center/shared services environment
- Hands-on experience with at least one of the following platforms: VNDLY, Workday, ServiceNow, or similar HRIS/vendor management systems
- Strong analytical skills with experience using reporting tools to extract, analyze, and present data
- Demonstrated ability to troubleshoot system and data issues, identify root causes, and drive resolution
- Experience managing tickets/cases and following standardized procedures in a service center or operations setting
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Effective written and verbal communication skills, including ability to explain technical/system issues and CL vs. CS concepts to non-technical stakeholders and customers
- Direct experience working with VNDLY
- Experience partnering with consulting groups or vendors such as Magnit that support contingent labor programs
- Prior experience in an HR service center or shared services organization supporting HR processes, case management, and customer escalation resolution
- Familiarity with integrations and data flows between HR systems (e.g., Workday, ServiceNow, vendor management systems)
- Experience in a PMO, HRIS, or operations role supporting complex, cross-functional processes
- Experience documenting processes, creating job aids, and supporting change management for new or updated workflows
Benefits
- Overtime may be available, depending on the position.
- Shift differential may be available, depending on the position.
- Discretionary bonus may be available, depending on the position.
- Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.
- Employees in Vice President or Director positions may be eligible for Long Term Incentives.
- Health insurance coverage.
- Life and disability insurance.
- Savings plan.
- Company paid holidays.
- Paid time off (PTO) for vacation and/or personal business.
- Fully remote schedule may be available; teleworking arrangements are subject to change based on the needs of the business.
Company Overview