Note: The job is a remote job and is open to candidates in USA. Lynn Rodens is a healthcare technology organization modernizing its ServiceNow platform and expanding into AI-driven capabilities. The Expert Software Engineer will lead ServiceNow development and architecture, build integrations, introduce AI capabilities, resolve complex platform issues, and support deployments and cross-functional collaboration.
Responsibilities
- Lead complex ServiceNow development projects and platform enhancements
- Design scalable, secure, and highly available ServiceNow architectures and integrations
- Configure and customize business rules, client scripts, UI policies and actions, ACLs, notifications, workflows, and service catalogs
- Support ITSM, ITOM, CSM, Incident, Problem, Change, CMDB, and Service Catalog modules
- Build integrations using REST, web services, SSO, SAML, LDAP, JDBC/ODBC, FTP/SFTP, and related technologies
- Identify opportunities to incorporate AI capabilities into the ServiceNow platform
- Develop proofs of concept for innovative or technically complex solutions
- Troubleshoot advanced platform issues and provide expert-level technical guidance
- Manage update sets, deployments, release activities, and peer code reviews
- Partner with business analysts, project managers, process owners, and global development teams
Skills
- 7+ years of software engineering experience with extensive ServiceNow design and development expertise
- Strong knowledge of ITIL processes and practical experience with ITSM, ITOM, and CSM
- ServiceNow Certified System Administrator and Certified Application Developer credentials
- Experience working within ServiceNow multi-domain environments
- Proficiency with ServiceNow APIs, integrations, security, and platform architecture
- Development experience with HTML, CSS, JavaScript, and AngularJS
- Strong communication, problem-solving, and stakeholder-management skills
- Bachelor's degree in computer science, information technology, or equivalent experience
Benefits
- Remote work arrangement in the United States or Canada
Company Overview